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Duplicate mail delivery reports

Discussion in 'E-mail Discussions' started by Rickb, Jul 13, 2016.

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  1. Rickb

    Rickb Registered

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    Hi,
    I've recently upgraded my server to WHM 58.0 build 3. I'm not sure whether it's related but every successful email sent or received to the server now creates multiple records in Mail Delivery Reports. Emails that are failed only get the one entry.

    Successful deliveries create about 250 entries for each email. Previously, I would have expected only two rows for each email - one would be an 'accepted' and the other 'archived'. I get loads of the 'accepted' and loads of the 'archived' messages - the data in each row is the same.
    The attached screenshot may explain it better.
    maildeliveryes.jpg

    Any help would be appreciated!
    Many thanks
    Rick
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Here are the steps I've taken in an attempt to reproduce this issue on cPanel 58.0.3:

    1. Create two test email accounts under the same domain name.
    2. Enabled "Archiving" on the test domain name for both incoming and outgoing email.
    3. Sent an email from one test account to another.

    I'm seeing accurate results in "WHM >> Email >> Mail Delivery Reports:

    maildelivery.png

    Could you try these same steps and let us know if you see different results? Or, could you open a support ticket using the link in my signature so we can take a closer look and reproduce the issue on your system?

    Thank you.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Please also run the following command:

    Code:
    ps -elf | grep tailwatch
    Do you see multiple tailwatchd processes running on this system?

    Thank you.
     
  4. cPanelKeithS

    cPanelKeithS Active Member
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    Rick,

    The attached image shows that the duplicates did not occur during acceptance and only occurred during archival. Can you provide more details on your email archive setup?

    Thanks!
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, CPANEL-7723 was published with cPanel 58.0.12:

    Implemented case CPANEL-7723: Prevent multiple copies of tailwatchd from being started.

    Let us know if you continue to experience the issue after updating to this version or newer.

    Thank you.
     
  6. simonautomatic

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    Hi,

    I am having the same issue as described above. I see sometimes 20 or more entries for the same successfully sent email, in mail delivery reports.
    I'm on 11.58.0.24

    I have have 5 tailwatch processes running.

    Simon
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Please let us know if the following thread helps:

    Mail Delivery Reports

    Thank you.
     
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