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Dynamic Email Address making subfolders

Discussion in 'E-mail Discussion' started by sHORTYWZ, Dec 19, 2017.

  1. sHORTYWZ

    sHORTYWZ Well-Known Member

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    Not sure if this is more of an Exim issue or a CP issue, but hoping someone can point me in the right direction.

    My forum software uses dynamic email addressing for bounce handling and sends out return addresses such as :

    xenbounce+5a7bd4e8+dave=myemail.com@myforum.com

    When I check in the 'xenbounce' account, the folder structure is a bit weird.

    The above email wound end up in '5a7bd4e8+dave=myemail' and then a subfolder of 'com' would be created under that folder which would then contain the email.

    Is there a way to avoid the second layer of folders being created and just have it go to '5a7bd4e8+dave=myemail.com' as I believe this is the intended behavior?
     
  2. rpvw

    rpvw Well-Known Member

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    I am guessing that is being caused by the new Email subaddresses feature

    Possibly the repeated '+', or the inclusion of what appears to be a domain in the address part after the '+', is confusing it ?

    Full details from Email Accounts - Version 68 Documentation - cPanel Documentation

    Unfortunately, it does not look like it is possible to disable the Email subaddresses at this time. See the following thread for more information How to disable Email subaddresses
     
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    #2 rpvw, Dec 20, 2017
    Last edited: Dec 20, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    The previous post is correct. Note there's also a workaround referenced on the linked thread if you'd like to disable this functionality:

    How to disable Email subaddresses

    Thank you.
     
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  4. sHORTYWZ

    sHORTYWZ Well-Known Member

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    Perfect. Thank you!
     
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