The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

e-mail checkbox doesn't work on cPanel

Discussion in 'E-mail Discussions' started by crystal13, Dec 9, 2015.

  1. crystal13

    crystal13 Registered

    Joined:
    Dec 9, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rome
    cPanel Access Level:
    Website Owner
    Hello,

    I'm building a bootstrap website. This site has an e-mail module.

    The e-mail module has a name, a Phone, a message fields and a checkbox for "newsletter" (yes/no).

    This module works perfecly on aruba web server. Instead on cPanel web server I don't see the result of the newsletter checkbox when I receive the e-mail. Seems that the "yes/no" is blocked by cPanel for any reason.

    Please can you help me to undestand the problem?

    Thank you in advance
    Crystal
     
    #1 crystal13, Dec 9, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Do you notice any specific error messages on the "Error Log" option within your cPanel interface?

    Thank you.
     
    #2 cPanelMichael, Dec 9, 2015
  3. crystal13

    crystal13 Registered

    Joined:
    Dec 9, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rome
    cPanel Access Level:
    Website Owner
    Hello, thank you for your answer.

    I saw the Error log option in cPanel interface (300 lines) but there is nothing related to e-mail module. There are 2 errors that appear when I load the home page.

    Do you have any ideas?

    I don't think that my code is wrong because on Aruba it works correctly (I'm doing a web server migration).

    Thank you
    Crystal
     
    #3 crystal13, Dec 10, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Is this a PHP script? If so, do you notice output to the error_log file within the document root this script is uploaded to? You will need some type of error message to troubleshoot the issue.

    Thank you.
     
    #4 cPanelMichael, Dec 10, 2015
  5. crystal13

    crystal13 Registered

    Joined:
    Dec 9, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rome
    cPanel Access Level:
    Website Owner
    Yes it's PHP script.
    I'm new on cPanel.
    Can you drive me where I should see "the error_log file within the document root this script is uploaded to"?

    Thank you very much for your help.
    Crystal
     
    #5 crystal13, Dec 10, 2015
  6. crystal13

    crystal13 Registered

    Joined:
    Dec 9, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Rome
    cPanel Access Level:
    Website Owner
    Hello,
    when I send an email from the web site, in my error registry appears only these rows:

    Code:
    [Fri Dec 11 08:53:47 2015] [error] [client 88.35.244.66] File does not exist: /home/wwwvetre/public_html/404.shtml, referer: example.com/it/it_it/
[Fri Dec 11 08:53:47 2015] [error] [client 88.35.244.66] File does not exist: /home/wwwvetre/public_html/it/it_it/jquery.js, referer: example.com/it/it_it/
     
    #6 crystal13, Dec 11, 2015
    Last edited by a moderator: Dec 11, 2015
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,275
    Likes Received:
    1,201
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    It's typically in the same directory as the index.php file associated with the script unless you have changed the PHP error reporting output in your php.ini file.

    Thank you.
     
    #7 cPanelMichael, Dec 11, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - mail checkbox doesn't
  1. Rodel

    New Thread Email Low MTA reputation

    Rodel, Jul 21, 2017 at 3:07 AM, in forum: E-mail Discussions
    Replies:
    1
    Views:
    15
    SysSachin
    Jul 21, 2017 at 5:41 AM
  2. Vasile Polonic

    New Thread Email Filtering Question

    Vasile Polonic, Jul 21, 2017 at 2:10 AM, in forum: E-mail Discussions
    Replies:
    0
    Views:
    22
    Vasile Polonic
    Jul 21, 2017 at 2:10 AM
  3. Augusto Will

    Move all mails from all accounts to spam folder if some header is found

    Augusto Will, Jul 20, 2017 at 1:20 PM, in forum: E-mail Discussions
    Replies:
    2
    Views:
    24
    Augusto Will
    Jul 20, 2017 at 1:59 PM
  4. furquan

    How can I delete these mass mails?

    furquan, Jul 19, 2017 at 10:29 PM, in forum: E-mail Discussions
    Replies:
    1
    Views:
    25
    cPanelMichael
    Jul 20, 2017 at 8:53 AM
  5. rudtek

    Cron Dameon emails -ambiguous redirect

    rudtek, Jul 19, 2017 at 5:57 PM, in forum: General Discussion
    Replies:
    3
    Views:
    39
    cPanelMichael
    Jul 20, 2017 at 11:12 AM

Share This Page