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e-mail checkbox doesn't work on cPanel

Discussion in 'E-mail Discussion' started by crystal13, Dec 9, 2015.

  1. crystal13

    crystal13 Registered

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    Hello,

    I'm building a bootstrap website. This site has an e-mail module.

    The e-mail module has a name, a Phone, a message fields and a checkbox for "newsletter" (yes/no).

    This module works perfecly on aruba web server. Instead on cPanel web server I don't see the result of the newsletter checkbox when I receive the e-mail. Seems that the "yes/no" is blocked by cPanel for any reason.

    Please can you help me to undestand the problem?

    Thank you in advance
    Crystal
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you notice any specific error messages on the "Error Log" option within your cPanel interface?

    Thank you.
     
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  3. crystal13

    crystal13 Registered

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    Hello, thank you for your answer.

    I saw the Error log option in cPanel interface (300 lines) but there is nothing related to e-mail module. There are 2 errors that appear when I load the home page.

    Do you have any ideas?

    I don't think that my code is wrong because on Aruba it works correctly (I'm doing a web server migration).

    Thank you
    Crystal
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Is this a PHP script? If so, do you notice output to the error_log file within the document root this script is uploaded to? You will need some type of error message to troubleshoot the issue.

    Thank you.
     
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  5. crystal13

    crystal13 Registered

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    Yes it's PHP script.
    I'm new on cPanel.
    Can you drive me where I should see "the error_log file within the document root this script is uploaded to"?

    Thank you very much for your help.
    Crystal
     
  6. crystal13

    crystal13 Registered

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    Hello,
    when I send an email from the web site, in my error registry appears only these rows:

    Code:
    [Fri Dec 11 08:53:47 2015] [error] [client 88.35.244.66] File does not exist: /home/wwwvetre/public_html/404.shtml, referer: example.com/it/it_it/
    [Fri Dec 11 08:53:47 2015] [error] [client 88.35.244.66] File does not exist: /home/wwwvetre/public_html/it/it_it/jquery.js, referer: example.com/it/it_it/
    
     
    #6 crystal13, Dec 11, 2015
    Last edited by a moderator: Dec 11, 2015
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    It's typically in the same directory as the index.php file associated with the script unless you have changed the PHP error reporting output in your php.ini file.

    Thank you.
     
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