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E-mail Forwarders

Discussion in 'User Experience' started by vixon, Dec 29, 2009.

  1. vixon

    vixon Active Member

    Sep 23, 2009
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    cPanel Access Level:
    Root Administrator
    Hello guys,

    Could you explain or suggest how to fix next issue:

    "Delete" button has dissapeared in all user accounts.
    cPanel -> Email Management Tools -> E-mail Forwarders -> Functions -> just a blank cell :confused:. So clients are not able to remove e-mail forwarders by themselves and it can be done only through WHM.

    The problem took place after the last cPanel update.

    Any help would be appreciated.
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst Staff Member

    Nov 5, 2008
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    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    I would consider submitting a support request so that we can take a close look at the specific system and more accurately diagnose the issue; when available, please PM me your new ticket ID number so I may follow-up internally.

    Additionally, it will help to know the following information:
    1.) What is the full cPanel version number?
    2.) What theme is being used? If x3, what style or branding package is being used?
    3.) If the x3 theme is being used, was it modified in any way? If yes, was it modified manually via SSH, or was the Branding Editor used in WHM, or both?
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