E-mail going directly to spam, many ISPs.

anderson.deda

Member
Feb 14, 2014
23
0
1
BR
cPanel Access Level
Root Administrator
Hello, good morning everyone.
As you can see I'm new here, and the reason for contacting us is that all I could do I have done and still could not solve this problem, the many weeks is making my peace and my clients too.
I'll report the problem the problem and all I've done to solve it.
Whenever I send an email the following lines appear in the header (I'll change the domain to preserve privacy)

X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - serverxx.xxx.xx.xx
X-AntiAbuse: Original Domain - gmail.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - domain.net
X-Get-Message-Sender-Via: serverxx.xxx.xx.xx: authenticated_id: [email protected], I'm sure about the following items.

The PTR for reverse dns are working perfectly.
The entries in dns SPF and DKIM referring to are also running.
The ip of the server in question is not on any blacklist.
The reputation of the ip is good or neutral.

Performed tests of the production server and now recently bought a new vps to proceed with more aggressive testing, I installed cpanel and added the field and sent to my other server, the same problem happens.

Whenever sending emails to gmail falls in the spam box, so long as I'm sending through roundcube and directly to a single recipient.

Could you help me with a route to solve the problem?


I thank everyone's attention.
Thank you!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363

anderson.deda

Member
Feb 14, 2014
23
0
1
BR
cPanel Access Level
Root Administrator
Good, but from what I understand these policies are for bulk emails provenance and emails I'm sending are written by humans through the microsoft outlook or roundcube for example.
These policies also apply to emails sent this way?

Enjoy and let me ask another question, is normal appear the lines of "X-AntiAbuse"

Thank you!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Yes, the "X-AntiAbuse" line in the message header is normal. The key point is that Google has it's own policies that it uses to determine if a message is SPAM. While not all of them apply to individual senders instead of bulk senders, the following option is available for both types if you feel it's done by mistake:

https://support.google.com/mail/troubleshooter/2696779

Thank you.
 

anderson.deda

Member
Feb 14, 2014
23
0
1
BR
cPanel Access Level
Root Administrator
Hello, sorry for the delay in responding, I'm reading too much content and performing many tests.
I recently discovered that there is a plugin called Cloudmark cmae and I believe this plugin is classifying emails as spam (I am pasting a code snippet below).
I'm trying to find a removal request form, you know some?

Again, thank you!

- - - Updated - - -

X-Originator-Country: US
X-Virus-Scanned: clamav-milter 0.97.3 at burns0046
X-Virus-Status: Clean
X-CMAE-Score: 100
X-CMAE-Analysis: v=2.1 cv=cMluszuN c=0 sm=1 tr=0
p=/tc+nhuZhQm4YtG9yr7wmw==:17 a=/tc+nhuZhQm4YtG9yr7wmw==:117
X-CM-ACTIVE: True
X-CTCH-Spam: Spam