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E-mail problems...

Discussion in 'E-mail Discussions' started by ThunderHostingDotCom, Aug 20, 2003.

  1. ThunderHostingDotCom

    ThunderHostingDotCom Well-Known Member

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    We have a few clients that say they get errors when they send e-mails but when they try sending the EXACT SAME e-mail 10 minutes later it goes through with no problem. This only happens occasionally & on different e-mail accounts, different computers & even different ISPs! Most of the time all e-mail works fine. Any thoughts?

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  2. PbG

    PbG Well-Known Member

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    Is your mail que overloaded when they get the error? What is the error?

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  3. ThunderHostingDotCom

    ThunderHostingDotCom Well-Known Member

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    Our mail que has no more than 20 e-mails in it. The error they get is "550 SMTP authentication turned on in your email client".

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  4. adrianc

    adrianc Member

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    Yes, I am having the same problem. I get the same error then a few mins later it works.

    Any ideas?

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  5. ThunderHostingDotCom

    ThunderHostingDotCom Well-Known Member

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    No idea, but I hope cPanel fixes it ASAP!

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  6. ciphervendor

    ciphervendor Well-Known Member

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    Have you asked your client(s) to disable the SMTP authentication option in their email client(s)?

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  7. ThunderHostingDotCom

    ThunderHostingDotCom Well-Known Member

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    Yes & the problem is the same if it is checked or not, speratic.

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  8. ciphervendor

    ciphervendor Well-Known Member

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    Try updating exim

    /scripts/exim4

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  9. ThunderHostingDotCom

    ThunderHostingDotCom Well-Known Member

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    Thanks for the tip. If I do that will it overwrite the changes I have made to the /etc/antivirus.exim

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  10. ciphervendor

    ciphervendor Well-Known Member

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    Possibly. Just make a copy of the antivirus file before you execute /scripts/exim4. Once that's complete, replace the antivirus file.

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  11. ThunderHostingDotCom

    ThunderHostingDotCom Well-Known Member

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    Ok, dumb question? How do I make a copy & then put it back? Can you give me a step by step please?

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  12. ciphervendor

    ciphervendor Well-Known Member

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    cp /etc/antivirus.exim /etc/antivirus.exim-backup
    /scripts/exim4
    cp -f /etc/antivirus.exim-backup /etc/antivirus.exim

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  13. Website Rob

    Website Rob Well-Known Member

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    I have found only problems when using that setting. I advise all Clients they do not need to use it and should have it un-checked in their eMail program.

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