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E-mail Trapped on Server - can't download it via Outlook

Discussion in 'E-mail Discussions' started by cretu, Nov 3, 2003.

  1. cretu

    cretu Well-Known Member

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    Hi There,

    I have one account "name.lastname@domain.com" that behaves strangly.

    All e-mail sent to it are trapped on server - they are visible by WebMail, however, when I try to download them via Outlook - really nothing happens - Outlooks checks account - everything's OK but it does not download them.

    I tried to resintall /exim4, tried /fixpop, tried /mailperm, /fixeverything.

    Anything else. Please help!

    Cretu

    cPanel.net Support Ticket Number: Weird! Please help
     
  2. mickeymouse

    mickeymouse Well-Known Member

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    RE: E-mail Trapped on Server - can

    Dear cretu,

    There is no problem with the mail server as you are able to view it in webmail. The problem is with your mail client. The vulnerability can be eliminated by installing the patch available at

    http://www.microsoft.com/windows/ie/download/critical/patch9.htm

    I hope this might help you to solve your problem.

    Regards,
     
  3. cretu

    cretu Well-Known Member

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    mickeymouse,

    I am running Outllook XP and patch is for older versions.
    But thank you very much for replying.

    The problem still persists - any other thoughts.

    Regards,

    Cretu
     
  4. internethosting

    internethosting Well-Known Member

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    I have an account simular to this. Actually a few of them. It's weird. Sometimes its mail going "out" of the server, and other times, Its mail coming into the server. I have tried the mail permissions, and this has no changes. I tried to telnet to mail (port 110), and 'sometimes' it comes up with a blank screen, you hit any key... and it closes the telnet window.
    Reboot the server, no changes. Reboot pop & exim, reboot the server. Might work, might not. If it works, it will work forever. But when you reboot, you might find that a few accounts are not working properly.

    Weird.

    I'm not good at explaining problems. But here is my story. :)

    Tim

     
  5. internethosting

    internethosting Well-Known Member

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    Just to note on my above email ... When I have trouble sending my mail, I see my email listed in the Mail Queue (in WHM) --- but it's not going anywhere. It will stay there for 2 hours, then for no reason... send.

    Arhh!. :)

    Tim
     
  6. pagedeveloping

    pagedeveloping Well-Known Member

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    you wouldn't happen to have Mailscanner installed on the server, would you?

    This happens every now and then since I installed MailSanner and I have to manually send mail out of queue.

    Just wondering!

    Pete
     
  7. internethosting

    internethosting Well-Known Member

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    Yeah, I do have it installed?. Starting to see a pattern.. huh? You know what, it makes sense. I never even thought of Mailscanner before. But it kinda makes since.

    Any ideas how to fix it. (For good!) :) My head is sore from beating it against the desk.

    Tim




     
  8. dgbaker

    dgbaker Well-Known Member
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    We removed using MailScanner because of issues like this. It wasn't worth it.
     
  9. efeito

    efeito Well-Known Member
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    So what are you using now? How can you control viruses?
     
  10. dgbaker

    dgbaker Well-Known Member
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    Clam-AV
     
  11. casey

    casey Well-Known Member

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    The latest mailscanner downloads don't seem to work, but the very first one Nick released works very well for me. I am using that on both of my servers without problems.
     
  12. jmr

    jmr Member

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    Our problem

    We have a problem with being able to access and recieve email though outlook also.

    After reading this thread this is what i get

    telnet klooki.net 110

    Escape character is '^]'.
    +OK POP3 xeon.klooki.co.uk v2001.78rh server ready

    user staff@klooki.net

    +OK User name accepted, password please
    pass xxxxxx

    -ERR Bad login

    This is server wide. Also

    ps -ax

    there is no cppop listening on 110

    So what the heck happened....everything was fine a few days ago....now it doesnt look like cppop is on the server at all!
     
  13. efeito

    efeito Well-Known Member
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    It seems that is running. Check if the service is running. Not a process, the service.

    And try restart the cpop service
     
  14. jmr

    jmr Member

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    service


    Nope there is no Cppop service. unlike my other cpanel server it shows up but not on this server.

    restarting cppop does not make any difference. it states it is restarting the service but it still does not show.
     
  15. SarcNBit

    SarcNBit Well-Known Member

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    Hmm, not according to http://www.securemac.com/

    Do you also require all connecting clients to use Mac OS X? :P

    I guess this really should be a seperate topic (and it may be 15 already), but are hosts that do not provide server level email AV protection seeing it being requested?

    For those that do provide protection, aren't you worried about being held liable for bad email that gets through?
     
  16. efeito

    efeito Well-Known Member
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    I dont want to insist with you, but i do a telnet to "xeon.klooki.co.uk" on port 110, and i can see that your cpop is asking for logins, so to me that means that the service is up, running and waiting for logins.

    But, if it still doesnt work, lets try other thing. What do you get when you go to webmail and you check email in there?
     
  17. jmr

    jmr Member

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    webmail

    yer webmail logs in and can access fine.

    problem is with outlook.

    I get a Bad Login as i do when doing the telnet.

    ive ran through

    /scripts/mailperm
    /scripts/updateuserdomains
    /scripts/fixeverything

    ive reinstalled exim

    what im thinking is - is that cppop thats running on there or something else.

    This is the response i get from my other Cpanel server.

    +OK POP3 [cppop 6.0] at [194.154.163.180]

    which is quite different from the server i have problems with.
     
  18. efeito

    efeito Well-Known Member
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    I hate suggesting this but... i will sugest a "reboot".

    Sorry if i cant help, i try it :|
     
  19. jmr

    jmr Member

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    thanks

    thanks you have made me look in other direction.

    my other cpanel server gives me this with a

    ps -ef | grep cppop

    root 15436 1 0 15:37 pts/1 00:00:00 cppop - accepting on port 110

    However the server thats having the problems gives me this

    root 7344 14648 0 12:53 pts/1 00:00:00 grep cppop
     
  20. cbwass

    cbwass Well-Known Member

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    This was happening to me then I noticed popa3d was running rather than cppop. Only cppop knows how to
    work with the cPanel mail setup. I stopped popa3d and started cppop and it worked OK.
     
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