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E-mails going to spam box

Discussion in 'E-mail Discussions' started by Fereno, Feb 4, 2014.

  1. Fereno

    Fereno Member

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    E-mails are going to the spam box on several providers. Including Gmail, Outlook and Yahoo.

    I've already searched this entire forum for a solution and done everything there possibly is to do. So to spare everyone time with giving answers I've already tried:

    1. No, none of the IP-addresses are on any blacklists. I've checked via Email Blacklist Check - See if your server is blacklisted and several other sites.

    2. Yes I have set up SPF and DKIM. See:

    /http://i.imgur.com/494Pncf.png

    It even verifies in e-mail headers:
    3. Yes, RDNS has been setup. I've verified it with the host and checked it myself on a reverse lookup here Reverse IP Lookup - MxToolbox
     
  2. Fereno

    Fereno Member

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    Hello?

    My thread didn't post? What happened?

    - - - Updated - - -

    Ignore this thread please. Making a new one. Sorry.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: Hello?


    New users who post images and/or links, are moderated. Apologies for the inconvenience, but we do this with all new users to slow down spam postings.
     
  4. Fereno

    Fereno Member

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    Re: Hello?

    Ah, ok. This is in regards to outgoing e-mails by the way.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Do you note any errors checking your domain here?
    /http://www.intodns.com/
     
  6. Fereno

    Fereno Member

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    Nothing else much really.
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can you briefly explain your email setup?
     
  8. Fereno

    Fereno Member

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    What do you mean? I have a VPS with WHM/cPanel where I host my website. What else would you like to now?
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Earlier you mentioned you ran a test and got this result:

     
  10. Fereno

    Fereno Member

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    Yes? That's part of an e-mail header. What about it?
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's difficult to pinpoint any specific reason that your email is placed in the "SPAM" labels by remote email servers such as Google or Yahoo. Each of these providers utilize their own custom rules that are not always made publicly available. Most of these providers allow you to contact them for more information or to dispute their practice. For example, with Google:

    https://support.google.com/mail/troubleshooter/2696779

    Thank you.
     
  12. Fereno

    Fereno Member

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    A very weird discovery. If I restart the mail server (exim) via WHM then e-mails don't go to spam boxes for a bit (a few minutes) but after that they start going to spam boxes again. I really don't understand what's going on.
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    It's the remote mail servers that are placing your emails in their "SPAM" folders. Have you checked the sender guidelines from a mail provider such as Google to make sure you meet their requirements? EX:

    https://support.google.com/mail/answer/81126

    Thank you.
     
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