In Progress EA-10751 - cPanel check mail isn't working if logged in to cpanel.domain.tld

Optimizr

Well-Known Member
Aug 8, 2020
45
6
8
Yangon
cPanel Access Level
Root Administrator
Hello,
My clients are experiencing error when clicking "check mail" button from cPanel. The error message says

A fatal error or timeout occurred while processing this directive.

Surprisingly, the error occurs only if you log in via cpanel.domain.tld but no error if you log in using domain.tld/cpanel url.

Please help me solve this issue. Thanks in advance.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,667
1,853
363
cPanel Access Level
Root Administrator
Hey there! Thanks for sharing this issue. I confirmed this behavior with cPanel's Paper Lantern theme and have created case CPANEL-41116 for our developers to get this resolved.

I did also confirm that switching to the Jupiter theme resolves this problem, so you could do that to provide a workaround for those customers that are using the "cpanel" subdomain to access their account.