In Progress EA-10751 - cPanel check mail isn't working if logged in to cpanel.domain.tld

[Optimizr]

Hello,
My clients are experiencing error when clicking "check mail" button from cPanel. The error message says

A fatal error or timeout occurred while processing this directive.

Surprisingly, the error occurs only if you log in via cpanel.domain.tld but no error if you log in using domain.tld/cpanel url.

Please help me solve this issue. Thanks in advance.

 

[cPRex]

Hey there! Thanks for sharing this issue. I confirmed this behavior with cPanel's Paper Lantern theme and have created case CPANEL-41116 for our developers to get this resolved.

I did also confirm that switching to the Jupiter theme resolves this problem, so you could do that to provide a workaround for those customers that are using the "cpanel" subdomain to access their account.

 

[cPRex]

I've created the following article that can be followed to receive updates on this case:

https://support.cpanel.net/hc/en-us/articles/6558703229719

although I'll be sure to post here once I have any updates.

 

[cPRex]

@Optimizr - does your server happen to be running Nginx?

 

[cPRex]

@Optimizr - so far we are only able to reproduce this problem on systems using Nginx. I've updated the case number and link to reflect our work that is already happening on this.

 

[Optimizr]

@cPRex Yes, I am running on Nginx with paper lantern theme. I have followed the article you provided. Thank you for your responses.

 

[cPRex]

Thanks for the confirmation!