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SOLVED Easyapache 3 Update failure

Discussion in 'EasyApache' started by mickalo, Nov 7, 2018.

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  1. mickalo

    mickalo Well-Known Member

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    We are currently still using easyapache 3 at this time weren't sure we could continue using the server at the end of the year but will be upgrading to eastyapache 4 later this month. Anyway when we bring up the Easyapache 3 in the WHM we get the following errors:
    Code:
    Making sure we have the latest files...
    
    [2018-11-07 11:25:41 -0600] die [cpanelsync] Signature verification failed for URL 'http://httpupdate.cpanel.net/cpanelsync/easy/Cpanel/.cpanelsync.bz2'. Signature rollback detected. Please see https://go.cpanel.net/sigerrors for further information about this error. at /usr/local/cpanel/Cpanel/HttpRequest.pm line 1172.
    Cpanel::HttpRequest::_die(Cpanel::HttpRequest=HASH(0x18f6f18), "Signature verification failed for URL 'http://httpupdate.cpan"...) called at /usr/local/cpanel/Cpanel/HttpRequest.pm line 1182
    Cpanel::HttpRequest::_sigerror_die(Cpanel::HttpRequest=HASH(0x18f6f18), "Signature verification failed for URL 'http://httpupdate.cpan"...) called at /usr/local/cpanel/Cpanel/HttpRequest.pm line 347
    Cpanel::HttpRequest::request(Cpanel::HttpRequest=HASH(0x18f6f18), "host", "httpupdate.cpanel.net", "url", "/cpanelsync/easy/Cpanel/.cpanelsync.bz2", "protocol", 1, "destfile", ...) called at /usr/local/cpanel/scripts/cpanelsync line 152
    eval {...} called at /usr/local/cpanel/scripts/cpanelsync line 152
    Scripts::cpanelsync::script("Scripts::cpanelsync", "--signed=1", "--quiet=1", "httpupdate.cpanel.net", "/cpanelsync/easy/Cpanel", "/var/cpanel/perl/easy/Cpanel") called at /usr/local/cpanel/scripts/cpanelsync line 36
    [2018-11-07 11:25:42 -0600] die [cpanelsync] Signature verification failed for URL 'http://httpupdate.cpanel.net/cpanelsync/easy/Cpanel/.cpanelsync'. Signature rollback detected. Please see https://go.cpanel.net/sigerrors for further information about this error. at /usr/local/cpanel/Cpanel/HttpRequest.pm line 1172.
    Cpanel::HttpRequest::_die(Cpanel::HttpRequest=HASH(0x18f6f18), "Signature verification failed for URL 'http://httpupdate.cpan"...) called at /usr/local/cpanel/Cpanel/HttpRequest.pm line 1182
    Cpanel::HttpRequest::_sigerror_die(Cpanel::HttpRequest=HASH(0x18f6f18), "Signature verification failed for URL 'http://httpupdate.cpan"...) called at /usr/local/cpanel/Cpanel/HttpRequest.pm line 347
    Cpanel::HttpRequest::request(Cpanel::HttpRequest=HASH(0x18f6f18), "host", "httpupdate.cpanel.net", "url", "/cpanelsync/easy/Cpanel/.cpanelsync", "protocol", 1, "destfile", ...) called at /usr/local/cpanel/scripts/cpanelsync line 152
    eval {...} called at /usr/local/cpanel/scripts/cpanelsync line 152
    Scripts::cpanelsync::script("Scripts::cpanelsync", "--signed=1", "--quiet=1", "httpupdate.cpanel.net", "/cpanelsync/easy/Cpanel", "/var/cpanel/perl/easy/Cpanel") called at /usr/local/cpanel/scripts/cpanelsync line 36
    
    what exactly is the problem here never seen this error before.
    THX
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @mickalo,

    Can you verify if you've setup a /etc/cpsources.conf file on this system to force a specific mirror? EX:

    Code:
    cat /etc/cpsources.conf
    By default, the file should not exist. If it doesn't exist on your system, can you open a support ticket so we can take a closer look?

    Thank you.
     
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  3. mickalo

    mickalo Well-Known Member

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    no the file does not exist on the server and we've never setup or created that file.
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @mickalo,

    In that case, please open a support ticket and we'll take a closer look. You can post the ticket number here and we'll update this thread with the outcome.

    Thank you.
     
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  5. mickalo

    mickalo Well-Known Member

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    Support Request ID is: 10669789
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To update, this was fixed by temporarily forcing the use of a separate mirror in the /etc/cpsources.conf file. Once the EA3 update completed, the /etc/cpsources.conf file was removed.

    Thank you.
     
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  7. mickalo

    mickalo Well-Known Member

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    ok thanks for the info. I was informed yesterday that it was fixed but wasn't sure what was done. As always Cpanel support is top notch.

    thanks again,
     
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