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SOLVED EasyApache 4 Issues with Internet Explorer

Discussion in 'EasyApache' started by Hostmavi, May 20, 2017.

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  1. Hostmavi

    Hostmavi Member

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    after update cpanel 64.0 build 21 to cpanel 64.0 build 22 Easyapache 4 not compatible whit IE anymore



    WHM --> EasyApache 4 --->> choose a profile -->> (click on Customize)


    apache modules , php version ,php extensions Review and Next not working
    we can't move to other page.
    stuck at "Apache MPM page "

    and in Apache MPM page if we choosing someting ( install or uninstal)
    we see an icon (spinning) and page stuck at this page.


    EA4 working fine whit firefox and google chrome.
     

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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any output to /usr/local/cpanel/logs/error_log when this happens? If not, would you mind opening a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
  3. Hostmavi

    Hostmavi Member

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    Hi
    Ticket ID : 8514421

    ther is no error in /usr/local/cpanel/logs/error_log about this issue.
    we have same issue whit IE all our Servers.
     
  4. Hostmavi

    Hostmavi Member

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    internal case CPANEL-13342 opened
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'll monitor internal case CPANEL-13342 and update this thread with more information as it becomes available.

    Thank you.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, it looks like this issue stemmed from the use the "®" UTF-8 character in the summary of the ruby24-passenger package. This is fixed in the latest EasyApache 4 maintenance release:

    scl-ruby24-passenger - 5.1.2-3 - Replace the registered trademark symbols with plain ascii variant "(r)"

    You can run the "yum update" command to update the packages on your system if automatic updates are disabled.

    Thank you.
     
  7. Hostmavi

    Hostmavi Member

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    Hello,

    all works fine again .
    Thank you for the fixing issue .
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see it's now working well. Thank you for confirming.
     
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