muchlisre

Registered
Nov 4, 2019
2
0
1
Indonesia
cPanel Access Level
Root Administrator
Hi.
I just bought a license for the server. But my website is not working, and when I check WHM the message appears as if it was brought here. Please help


Code:
(XID mne6jj) The system failed to send an <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request to “https://verify.cpanel.net/ipaddrs.cgi?ip=118.xx.xx.xx” because of an error: Could not connect to 'verify.cpanel.net:443': Name or service not known at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 107.
    Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x21dbb18), "GET", "https://verify.cpanel.net/ipaddrs.cgi?ip=118.xx.xx.xx", HASH(0x206ef00)) called at (eval 6) line 6
    HTTP::Tiny::get(Cpanel::HTTP::Client=HASH(0x21dbb18), "https://verify.cpanel.net/ipaddrs.cgi?ip=118.xx.xx.xx") called at /usr/local/cpanel/Whostmgr/Store.pm line 675
    Whostmgr::Store::is_product_licensed(Whostmgr::Store::Product::CloudLinux=HASH(0x22818d0)) called at whostmgr/bin/whostmgr7.pl line 1070
    main::EasyApache4("EasyApache4") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
    Whostmgr::Dispatch::_do_call("EasyApache4", HASH(0x1acd8c0), HASH(0x1ace010)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
    Whostmgr::Dispatch::dispatch("EasyApache4", 1, ARRAY(0x1acdf38)) called at whostmgr/bin/whostmgr7.pl line 237
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,255
313
Houston
Hello,

Can you successfully connect to other sites outside your server? For example:

Code:
host google.com
Code:
host cpanel.net
What are the contents of the following file:

Code:
cat /etc/resolv.conf
 

muchlisre

Registered
Nov 4, 2019
2
0
1
Indonesia
cPanel Access Level
Root Administrator
Hello,

Can you successfully connect to other sites outside your server? For example:

Code:
host google.com
Code:
host cpanel.net
What are the contents of the following file:

Code:
cat /etc/resolv.conf
host google.com
I tried, but timeout

inside content:
# Generated by NetworkManager
search pesantrendaqu.xx
nameserver 118.xx.xx.xx


what is the reason I am not connected to the host outside?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,255
313
Houston
host google.com
I tried, but timeout

inside content:
# Generated by NetworkManager
search pesantrendaqu.xx
nameserver 118.xx.xx.xx


what is the reason I am not connected to the host outside?
That's exactly what I believe the issue to be. Try replacing the entries there with one of the following:

Google's Resolver info:

8.8.8.8
8.8.4.4



CloudFlare's Resolver info:

1.1.1.1
1.0.0.1


CloudFlare being the faster of the two - either of these should be helpful.