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SOLVED Edit an accounts Package location?

Discussion in 'General Discussion' started by mohammed alruwaili, Apr 25, 2018.

  1. mohammed alruwaili

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    I searched a lot in my control panel For editing on a site space that i have created
    But I could not find her place
    Can you tell me how to edit the space of a particular site I created earlier? in whm

    i enter :
    "WHM >> Edit a Package"

    But I can not find the site plan i have previously made
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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  3. mohammed alruwaili

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    Thanks for the quick response
    You are telling me to enter into WHM>> Packages>>Feature Manager>>Feature Lists
    ok .
    I entered but ... There is no option >> Feature Lists
    This is a picture to understand me
    gyazo.com/1ae67548d06b92ab3151219a26183dc4



    I have an space I've done and I want to edit it . This space has been linked to Domain
     
    #3 mohammed alruwaili, Apr 25, 2018
    Last edited by a moderator: Apr 25, 2018
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello,

    From that image it appears that none of the default feature lists are even present. Are you logged in as the root user or a reseller?

    Furthermore if you have access to the server via CLI can you please run the following and let me know the output?

    Code:
    ls -lah /var/cpanel/features
    Code:
    ls -lah /var/cpanel/packages/
     
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  5. mohammed alruwaili

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    ls -lah /var/cpanel/features

    gyazo.com/47e647f331a97d6f87404421c0e65989

    ls -lah /var/cpanel/packages/

    gyazo.com/073b48a58507983eac6ae6d065a1060c
     
    #5 mohammed alruwaili, Apr 25, 2018
    Last edited by a moderator: Apr 25, 2018
  6. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @mohammed alruwaili

    That's great, so we know they're there and they appear to have the correct permissions/ownership.

    When accessing WHM what user are you using?


    Thank you,
     
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  7. mohammed alruwaili

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    user: m5m5h
    i am root
     
  8. cPanelLauren

    cPanelLauren Forums Analyst
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    The user may be a reseller but it is not the root user via WHM and it's possible the same permissions aren't present. Can you access WHM with the root user and password and let me know if you're still unable to view the features/packages via WHM?

    Thank you,
     
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  9. mohammed alruwaili

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    Yes thank you I will contact the site from which you purchased it vps
    I will see whether I am a reseller or root

    thank u
     
  10. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello,


    Great please update us with the outcome!
     
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  11. mohammed alruwaili

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    Thank you my friend. I know now why this problem is
    I have entered into powers root
    And he succeeded with me
    Thanks, please close the topic
     
  12. cPanelLauren

    cPanelLauren Forums Analyst
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    I'm glad to hear that, i'll go ahead and mark this thread as solved.


    Thank you,
     
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