"Edit DNS Zone" Loads very slow for Reseller Account

hereiam

Member
Oct 12, 2007
7
0
51
Hello,


I have following WHM/CPanel :
WHM 11.2.0 cPanel 11.11.0-S16999
REDHAT Enterprise 4 i686 - WHM X v3.1.0
Perl, v5.8.8 built for i686-linux
PHP 4.4.7 (cli)
Zend Engine v1.3.0
ionCube PHP Loader v3.1.32
eAccelerator v0.9.5.1
Zend Extension Manager v1.2.0
Zend Optimizer v3.2.2

I have a problem, when I login into whm using the reseller login details, then go to the following section in WHM : Main >> DNS Functions >> Edit DNS Zone.

It loads very slow and following is the error found in /usr/local/cpanel/logs/error_log

Sat Nov 10 21:21:22 2007 warn [Cpanel::AcctUtils]: Unable to access cPanel user file /var/cpanel/users/root: No such file or directory at /usr/local/cpanel/Cpanel/Logger.pm line 35
Cpanel::Logger::cplog('Unable to access cPanel user file /var/cpanel/users/root: No suc...', 'warn', 'Cpanel::AcctUtils', 1) called at /usr/local/cpanel/Cpanel/AcctUtils.pm line 35
Cpanel::AcctUtils::getowner('root') called at /usr/local/cpanel/Whostmgr/AcctInfo.pm line 28
Whostmgr::AcctInfo::checkowner('reseller user', 'root') called at whostmgr/bin/whostmgr.pl line 4093
main::dnslist('/scripts/editzone', 'Dns Zone Editor', 'Choose a Zone to Edit', 'Edit') called at whostmgr/bin/whostmgr.pl line 3933
main::editdnslist() called at whostmgr/bin/whostmgr.pl line 405
 

BlueZebra

Well-Known Member
Apr 27, 2006
48
0
156
#grep resellername /var/cpanel/resellers
and check if he has the privilege to edit-dns
 

hereiam

Member
Oct 12, 2007
7
0
51
Following is the output
[[email protected] users]# grep paneka /var/cpanel/resellers
paneka:list-accts,show-bandwidth,suspend-acct,passwd,create-acct,edit-mx,frontpage,res-cart,
kill-acct,upgrade-account,create-dns,edit-dns,kill-dns,add-pkg,edit-pkg,stats,disallow-shell,
viewglobalpackages,allow-addoncreate,allow-parkedcreate,allow-unlimited-pkgs,status,
edit-account,limit-bandwidth,quota,demo-setup
 

tukaramg

Member
Sep 22, 2005
15
0
151
To get this issue resolved. Please check the cpanel update from your WHM >> Update Preferences and make surethat it your cpanel is updated with STABLE Builds (Manual Update Only)
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Is the reseller's WHM login password the same as the root password for WHM for this machine? If so, can you please try changing the reseller password to a different one to see the results?