"Edit DNS Zone" Loads very slow for Reseller Account

[hereiam]

Hello,


I have following WHM/CPanel :
WHM 11.2.0 cPanel 11.11.0-S16999
REDHAT Enterprise 4 i686 - WHM X v3.1.0
Perl, v5.8.8 built for i686-linux
PHP 4.4.7 (cli)
Zend Engine v1.3.0
ionCube PHP Loader v3.1.32
eAccelerator v0.9.5.1
Zend Extension Manager v1.2.0
Zend Optimizer v3.2.2

I have a problem, when I login into whm using the reseller login details, then go to the following section in WHM : Main >> DNS Functions >> Edit DNS Zone.

It loads very slow and following is the error found in /usr/local/cpanel/logs/error_log

Sat Nov 10 21:21:22 2007 warn [Cpanel::AcctUtils]: Unable to access cPanel user file /var/cpanel/users/root: No such file or directory at /usr/local/cpanel/Cpanel/Logger.pm line 35
Cpanel::Logger::cplog('Unable to access cPanel user file /var/cpanel/users/root: No suc...', 'warn', 'Cpanel::AcctUtils', 1) called at /usr/local/cpanel/Cpanel/AcctUtils.pm line 35
Cpanel::AcctUtils::getowner('root') called at /usr/local/cpanel/Whostmgr/AcctInfo.pm line 28
Whostmgr::AcctInfo::checkowner('reseller user', 'root') called at whostmgr/bin/whostmgr.pl line 4093
main::dnslist('/scripts/editzone', 'Dns Zone Editor', 'Choose a Zone to Edit', 'Edit') called at whostmgr/bin/whostmgr.pl line 3933
main::editdnslist() called at whostmgr/bin/whostmgr.pl line 405

 

[BlueZebra]

#grep resellername /var/cpanel/resellers
and check if he has the privilege to edit-dns

 

[hereiam]

Following is the output
[[email protected] users]# grep paneka /var/cpanel/resellers
paneka:list-accts,show-bandwidth,suspend-acct,passwd,create-acct,edit-mx,frontpage,res-cart,
kill-acct,upgrade-account,create-dns,edit-dns,kill-dns,add-pkg,edit-pkg,stats,disallow-shell,
viewglobalpackages,allow-addoncreate,allow-parkedcreate,allow-unlimited-pkgs,status,
edit-account,limit-bandwidth,quota,demo-setup

 

[tukaramg]

To get this issue resolved. Please check the cpanel update from your WHM >> Update Preferences and make surethat it your cpanel is updated with STABLE Builds (Manual Update Only)

 

[cPanelTristan]

Is the reseller's WHM login password the same as the root password for WHM for this machine? If so, can you please try changing the reseller password to a different one to see the results?