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"Edit DNS Zone" Loads very slow for Reseller Account

Discussion in 'Bind / DNS / Nameserver Issues' started by hereiam, Nov 10, 2007.

  1. hereiam

    hereiam Member

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    Hello,


    I have following WHM/CPanel :
    WHM 11.2.0 cPanel 11.11.0-S16999
    REDHAT Enterprise 4 i686 - WHM X v3.1.0
    Perl, v5.8.8 built for i686-linux
    PHP 4.4.7 (cli)
    Zend Engine v1.3.0
    ionCube PHP Loader v3.1.32
    eAccelerator v0.9.5.1
    Zend Extension Manager v1.2.0
    Zend Optimizer v3.2.2

    I have a problem, when I login into whm using the reseller login details, then go to the following section in WHM : Main >> DNS Functions >> Edit DNS Zone.

    It loads very slow and following is the error found in /usr/local/cpanel/logs/error_log

    Sat Nov 10 21:21:22 2007 warn [Cpanel::AcctUtils]: Unable to access cPanel user file /var/cpanel/users/root: No such file or directory at /usr/local/cpanel/Cpanel/Logger.pm line 35
    Cpanel::Logger::cplog('Unable to access cPanel user file /var/cpanel/users/root: No suc...', 'warn', 'Cpanel::AcctUtils', 1) called at /usr/local/cpanel/Cpanel/AcctUtils.pm line 35
    Cpanel::AcctUtils::getowner('root') called at /usr/local/cpanel/Whostmgr/AcctInfo.pm line 28
    Whostmgr::AcctInfo::checkowner('reseller user', 'root') called at whostmgr/bin/whostmgr.pl line 4093
    main::dnslist('/scripts/editzone', 'Dns Zone Editor', 'Choose a Zone to Edit', 'Edit') called at whostmgr/bin/whostmgr.pl line 3933
    main::editdnslist() called at whostmgr/bin/whostmgr.pl line 405
     
  2. BlueZebra

    BlueZebra Well-Known Member

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    #grep resellername /var/cpanel/resellers
    and check if he has the privilege to edit-dns
     
  3. hereiam

    hereiam Member

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    Following is the output
    [root@server56 users]# grep paneka /var/cpanel/resellers
    paneka:list-accts,show-bandwidth,suspend-acct,passwd,create-acct,edit-mx,frontpage,res-cart,
    kill-acct,upgrade-account,create-dns,edit-dns,kill-dns,add-pkg,edit-pkg,stats,disallow-shell,
    viewglobalpackages,allow-addoncreate,allow-parkedcreate,allow-unlimited-pkgs,status,
    edit-account,limit-bandwidth,quota,demo-setup
     
  4. tukaramg

    tukaramg Member

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    To get this issue resolved. Please check the cpanel update from your WHM >> Update Preferences and make surethat it your cpanel is updated with STABLE Builds (Manual Update Only)
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Is the reseller's WHM login password the same as the root password for WHM for this machine? If so, can you please try changing the reseller password to a different one to see the results?
     
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