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Edit httpd.conf to remove a deleted account?

Discussion in 'General Discussion' started by mcdeee, Nov 21, 2017.

  1. mcdeee

    mcdeee Registered

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    Hey all,

    I'm running WHM v68.0.15 on CENTOS 7.4. It's got stuff like EasyApache 4 installed.

    I deleted/terminated an account recently as it threw an error while it was being created, and I wanted to make sure it was a clean install (i.e. do it again).

    However, I evidently can't simply create it again; it's telling me that I need to edit httpd.conf to remove the existing entry for this domain.

    I know there are other posts with this exact issue, but the answers skip too many steps for me (slightly too advanced). I need a bit more specific information. What's the easiest way to get this done?

    Many thanks,
    James
     
    #1 mcdeee, Nov 21, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Firstly, you can take backup of your httpd conf file and then you can just remove the entry of the domain from virtual host entry and restart HTTPD.

    It should work.
     
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    #2 SysSachin, Nov 22, 2017
  3. mcdeee

    mcdeee Registered

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    Ok, I removed all of its entries manually, and now when I go to create the account I get a different error:

    Account Creation Status: failed
    (XID k7vbw8) “****” already controls the domain name “www.*****.com”. (I've removed for privacy).

    I don't understand – when you select "Terminate account", shouldn't it remove everything for me??
     
    #3 mcdeee, Nov 22, 2017
  4. mcdeee

    mcdeee Registered

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    I've gone and removed all of the domain/username instances I can find on the server, but it still doesn't work. I note that under Edit MX record in WHM, the domain is still mentioned. No idea how to delete this.
     
    #4 mcdeee, Nov 22, 2017
  5. SysSachin

    SysSachin Well-Known Member

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    Under MX record can you please provide the screenshot so that I can have a check.
     
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    #5 SysSachin, Nov 24, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Check to ensure it's DNS zone is also removed. EX:

    Code:
    /scripts/killdns $domain.tld
    If the issue persists, let us know the output from /usr/local/cpanel/logs/error_log when creating the account.

    Thank you.
     
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    #6 cPanelMichael, Nov 28, 2017
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