Edit httpd.conf to remove a deleted account?

[mcdeee]

Hey all,

I'm running WHM v68.0.15 on CENTOS 7.4. It's got stuff like EasyApache 4 installed.

I deleted/terminated an account recently as it threw an error while it was being created, and I wanted to make sure it was a clean install (i.e. do it again).

However, I evidently can't simply create it again; it's telling me that I need to edit httpd.conf to remove the existing entry for this domain.

I know there are other posts with this exact issue, but the answers skip too many steps for me (slightly too advanced). I need a bit more specific information. What's the easiest way to get this done?

Many thanks,
James

 

[SysSachin]

Firstly, you can take backup of your httpd conf file and then you can just remove the entry of the domain from virtual host entry and restart HTTPD.

It should work.

 

[mcdeee]

Ok, I removed all of its entries manually, and now when I go to create the account I get a different error:

Account Creation Status: failed
(XID k7vbw8) “****” already controls the domain name “www.*****.com”. (I've removed for privacy).

I don't understand – when you select "Terminate account", shouldn't it remove everything for me??

 

[mcdeee]

I've gone and removed all of the domain/username instances I can find on the server, but it still doesn't work. I note that under Edit MX record in WHM, the domain is still mentioned. No idea how to delete this.

 

[SysSachin]

Under MX record can you please provide the screenshot so that I can have a check.

 

[cPanelMichael]

Hello,

Check to ensure it's DNS zone is also removed. EX:

/scripts/killdns $domain.tld

If the issue persists, let us know the output from /usr/local/cpanel/logs/error_log when creating the account.

Thank you.