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Edit Packages freeze the server. Why?

Discussion in 'General Discussion' started by konrath, Jun 24, 2009.

  1. konrath

    konrath Well-Known Member

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    Hello


    When a reseller Edit or change the packages sometimes break the server. Why?

    No high load. Simply break the server.

    Thank you
    Konrath
     
    #1 konrath, Jun 24, 2009
  2. serversignature

    serversignature Well-Known Member

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    Please check the log file for error message /usr/local/cpanel/logs/error_log

    Hope that helps..
     
    #2 serversignature, Jun 25, 2009
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Can you elaborate upon what you mean by "break the server" ?
     
    #3 cPanelDavidG, Jun 25, 2009
  4. konrath

    konrath Well-Known Member

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    Hello serversignature and cPanelDavidG

    Log rotate deleted the logs and unfortunately I do not have the logs to analyze now.

    The problem also happens when I suspend or enable sites.

    No high load.

    These operations (editing package, change the package of an account or suspend or enable sites), just down the server and often even the server stops responding to ping.

    Another interesting fact is that often it happens with sites that are not suspended or modified (upgrade / downgrade the package) a long time.


    Taking into consideration that this type of operation (activate or suspend resellers), edit package, execute a mass operations (in various sites).

    I will reiterate, loading the server is not high.

    Only break the server. ( freeze )

    Thank you
    Konrath
     
    #4 konrath, Jun 26, 2009
    Last edited: Jun 26, 2009
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Log rotation should be archiving files, not deleting them. The logs should be in (wherever the logs would normally be)/archive

    I recommend submitting a support ticket so our technical analysts can run a strace and diagnose what is causing the server to hang: http://tickets.cPanel.net
     
    #5 cPanelDavidG, Jun 29, 2009
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