Elevate Issue: The elevation process failed during stage 4.

C

caliphkhan

Registered
Nov 3, 2020
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Pakistan
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Root Administrator
Hey, I am getting this issue at step 4 of Elevate process.
Trying to elevate centos7 to Almalinux 8 on digitalocean droplet.
When I ran the check script it said I can run Elevate.


# -------------------------> [INFO] Restarting install process (stage=4)
# -------------------------> [ERROR] # Upgrade process failed at stage=4 ; Running: tail -f /var/log/elevate-cpanel.log
* 2023-09-18 08:20:01 [INFO] Running: /usr/bin/systemctl restart elevate-cpanel.service
* 2023-09-18 07:24:01 (2980) [INFO] Retrieving kernelcare installer
* 2023-09-18 07:24:01 (3921) [ERROR] The system could not fetch the script for kernelcare_installer: Cpanel::Exception::HTTP::Server/(XID mjpjxk) The response to the <abbr title="Hypertext Transfer Protocol">HTTP</abbr> âGETâ request from âhttps://kernelcare.com/installerâ indicated an error (403, Forbidden): error code: 1020
at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 154.
Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x342dab0), "GET", "https://kernelcare.com/installer", HASH(0x3430340)) called at (eval 6) line 6
HTTP::Tiny::get(Cpanel::HTTP::Client=HASH(0x342dab0), "https://kernelcare.com/installer") called at /usr/local/cpanel/scripts/elevate-cpanel line 3917
eval {...} called at /usr/local/cpanel/scripts/elevate-cpanel line 3915
Elevate::Fetch::script("https://kernelcare.com/installer", "kernelcare_installer") called at /usr/local/cpanel/scripts/elevate-cpanel line 2981
Elevate::Components::KernelCare::_restore_kernelcare(Elevate::Components::KernelCare=HASH(0x34256b8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 2027
Elevate::Components::Base::__ANON__(cpev=HASH(0x3391188)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5905
cpev::run_once(cpev=HASH(0x3391188), "Elevate::Components::KernelCare::_restore_kernelcare", CODE(0x33fbfe8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 2030
Elevate::Components::Base::run_once(Elevate::Components::KernelCare=HASH(0x34256b8), "_restore_kernelcare") called at /usr/local/cpanel/scripts/elevate-cpanel line 2958
Elevate::Components::KernelCare::post_leapp(Elevate::Components::KernelCare=HASH(0x34256b8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5877
cpev::__ANON__(cpev=HASH(0x3391188)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5905
cpev::run_once(cpev=HASH(0x3391188), "compoment:KernelCare:post_leapp", CODE(0x33fc390)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5880
cpev::run_component_once(cpev=HASH(0x3391188), "KernelCare", "post_leapp") called at /usr/local/cpanel/scripts/elevate-cpanel line 6160
cpev::post_leapp_update_restore(cpev=HASH(0x3391188)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5768
cpev::run_stage_4(cpev=HASH(0x3391188)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5460
cpev::_run_service(cpev=HASH(0x3391188)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5319
eval {...} called at /usr/local/cpanel/scripts/elevate-cpanel line 5318
cpev::run_service_and_notify(cpev=HASH(0x3391188)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5053
cpev::run("cpev", "--service") called at /usr/local/cpanel/scripts/elevate-cpanel line 4972
* 2023-09-18 07:24:01 (2985) [INFO] Restoring Configuration file: /etc/sysconfig/kcare/kcare.conf
* 2023-09-18 07:24:01 (2990) [INFO] Running kernelcare installer
* 2023-09-18 07:24:01 (4228) [INFO] Running: /usr/bin/bash
* 2023-09-18 07:24:01 (4229) [INFO]
* 2023-09-18 07:24:01 (4166) [INFO] Sending notification: Failed to update to AlmaLinux 8
* 2023-09-18 07:24:01 (4171) [ERROR] The elevation process failed during stage 4.
* 2023-09-18 07:24:01 (4171) [ERROR]
* 2023-09-18 07:24:01 (4171) [ERROR] You can continue the process after fixing the errors by running:
* 2023-09-18 07:24:01 (4171) [ERROR]
* 2023-09-18 07:24:01 (4171) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel --continue
* 2023-09-18 07:24:01 (4171) [ERROR]
* 2023-09-18 07:24:01 (4171) [ERROR] You can check the error log by running:
* 2023-09-18 07:24:01 (4171) [ERROR]
* 2023-09-18 07:24:01 (4171) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel
* 2023-09-18 07:24:01 (4171) [ERROR]
* 2023-09-18 07:24:01 (4171) [ERROR] Last Error:
* 2023-09-18 07:24:01 (4171) [ERROR]
* 2023-09-18 07:24:01 (4171) [ERROR] Undefined value given as argument! () at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 303.
* 2023-09-18 07:24:01 (5346) [FATAL] Undefined value given as argument! () at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 303.
* 2023-09-18 08:20:01 (4228) [INFO] Running: /usr/bin/systemctl restart elevate-cpanel.service
* 2023-09-18 08:20:01 [INFO]
* 2023-09-18 08:20:01 (4229) [INFO]
* 2023-09-18 08:20:01 [INFO]
* 2023-09-18 08:20:01 (4259) [INFO]
* 2023-09-18 08:20:01 (5927) [INFO] ******************************************************************************************
* 2023-09-18 08:20:01 (5928) [INFO] *
* 2023-09-18 08:20:01 (5929) [INFO] * Starting stage 4 of 5
* 2023-09-18 08:20:01 (5930) [INFO] *
* 2023-09-18 08:20:01 (5931) [INFO] ******************************************************************************************
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping sysup (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping restore_cpanel_services (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:EA4:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping upcp (already run)
* 2023-09-18 08:20:01 (6144) [INFO] Removing leapp from excludes in /etc/yum.conf
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:MySQL:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:PerlXS:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:cPanelPlugins:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:PECL:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:WPToolkit:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:InfluxDB:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:JetBackup:post_leapp (already run)
* 2023-09-18 08:20:01 (5901) [INFO] Stage 4: skipping compoment:Kernel:post_leapp (already run)
* 2023-09-18 08:20:01 (5876) [DEBUG] Running 'post_leapp' from KernelCare component.
* 2023-09-18 08:20:01 (2978) [INFO] Restoring kernelcare
* 2023-09-18 08:20:01 (2980) [INFO] Retrieving kernelcare installer
* 2023-09-18 08:20:02 (3921) [ERROR] The system could not fetch the script for kernelcare_installer: Cpanel::Exception::HTTP::Server/(XID myn364) The response to the <abbr title="Hypertext Transfer Protocol">HTTP</abbr> âGETâ request from âhttps://kernelcare.com/installerâ indicated an error (403, Forbidden): error code: 1020
at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 154.
Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x2306df8), "GET", "https://kernelcare.com/installer", HASH(0x2304408)) called at (eval 6) line 6
HTTP::Tiny::get(Cpanel::HTTP::Client=HASH(0x2306df8), "https://kernelcare.com/installer") called at /usr/local/cpanel/scripts/elevate-cpanel line 3917
eval {...} called at /usr/local/cpanel/scripts/elevate-cpanel line 3915
Elevate::Fetch::script("https://kernelcare.com/installer", "kernelcare_installer") called at /usr/local/cpanel/scripts/elevate-cpanel line 2981
Elevate::Components::KernelCare::_restore_kernelcare(Elevate::Components::KernelCare=HASH(0x22d24a0)) called at /usr/local/cpanel/scripts/elevate-cpanel line 2027
Elevate::Components::Base::__ANON__(cpev=HASH(0x22676d8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5905
cpev::run_once(cpev=HASH(0x22676d8), "Elevate::Components::KernelCare::_restore_kernelcare", CODE(0x22cf820)) called at /usr/local/cpanel/scripts/elevate-cpanel line 2030
Elevate::Components::Base::run_once(Elevate::Components::KernelCare=HASH(0x22d24a0), "_restore_kernelcare") called at /usr/local/cpanel/scripts/elevate-cpanel line 2958
Elevate::Components::KernelCare::post_leapp(Elevate::Components::KernelCare=HASH(0x22d24a0)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5877
cpev::__ANON__(cpev=HASH(0x22676d8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5905
cpev::run_once(cpev=HASH(0x22676d8), "compoment:KernelCare:post_leapp", CODE(0x22fc1f0)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5880
cpev::run_component_once(cpev=HASH(0x22676d8), "KernelCare", "post_leapp") called at /usr/local/cpanel/scripts/elevate-cpanel line 6160
cpev::post_leapp_update_restore(cpev=HASH(0x22676d8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5768
cpev::run_stage_4(cpev=HASH(0x22676d8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5460
cpev::_run_service(cpev=HASH(0x22676d8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5319
eval {...} called at /usr/local/cpanel/scripts/elevate-cpanel line 5318
cpev::run_service_and_notify(cpev=HASH(0x22676d8)) called at /usr/local/cpanel/scripts/elevate-cpanel line 5053
cpev::run("cpev", "--service") called at /usr/local/cpanel/scripts/elevate-cpanel line 4972
* 2023-09-18 08:20:02 (2985) [INFO] Restoring Configuration file: /etc/sysconfig/kcare/kcare.conf
* 2023-09-18 08:20:02 (2990) [INFO] Running kernelcare installer
* 2023-09-18 08:20:02 (4228) [INFO] Running: /usr/bin/bash
* 2023-09-18 08:20:02 (4229) [INFO]
* 2023-09-18 08:20:02 (4166) [INFO] Sending notification: Failed to update to AlmaLinux 8
* 2023-09-18 08:20:02 (4171) [ERROR] The elevation process failed during stage 4.
* 2023-09-18 08:20:02 (4171) [ERROR]
* 2023-09-18 08:20:02 (4171) [ERROR] You can continue the process after fixing the errors by running:
* 2023-09-18 08:20:02 (4171) [ERROR]
* 2023-09-18 08:20:02 (4171) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel --continue
* 2023-09-18 08:20:02 (4171) [ERROR]
* 2023-09-18 08:20:02 (4171) [ERROR] You can check the error log by running:
* 2023-09-18 08:20:02 (4171) [ERROR]
* 2023-09-18 08:20:02 (4171) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel
* 2023-09-18 08:20:02 (4171) [ERROR]
* 2023-09-18 08:20:02 (4171) [ERROR] Last Error:
* 2023-09-18 08:20:02 (4171) [ERROR]
* 2023-09-18 08:20:02 (4171) [ERROR] Undefined value given as argument! () at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 303.
* 2023-09-18 08:20:02 (5346) [FATAL] Undefined value given as argument! () at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 303.
 
Last edited by a moderator:
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
16,505
2,605
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cPanel Access Level
Root Administrator
Hey there! It seems like your issue could be related to this other KernelCare problem here:

github.com

[BLOCK] Cpanel/KernelCare/Availability.pm did not return a true value at /usr/local/cpanel/Cpanel/KernelCare.pm line 14. · Issue #293 · cpanel/elevate

I have problem in the step 9: [root@cpanel ~]# /scripts/elevate-cpanel --check --upgrade-to=almalinux Cpanel/KernelCare/Availability.pm did not return a true value at /usr/local/cpanel/Cpanel/Kerne...
github.com github.com

Could you share your findings there with the ELevate team?
 
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