Hello,
One of our clients has a very weird problem which we cannot figure out.
Most of our clients don't use EM client, in fact this is the only client we know off that uses EM client on multiple devices within the same network.
Problem presents the following way.
Since 2 weeks ago problems started on some of the clients devices.
From some stations users are unable to send emails that have eml attachments while other stations have no problems at all.
The weird part is that it is our own mail server that refuses to deliver this messages but we cannot figure out why and it's not like we are blocking them directly since other users within the same network and domain name dont have this problem.
Initially we tought there is something about the EM client that sends the messages, in a different way that on some stations messages are delivered and on others they are not but we couldn't find any distinctions between them. Each EM client is set up the same way.
SSL options are active on all devices, client uses latest version.
Now I know the information I provided is not much and I cannot offer any logs because of GDPR(I could ask for permission if needed) but maybe some of you have faced similar problems.
Thanks in advance.
One of our clients has a very weird problem which we cannot figure out.
Most of our clients don't use EM client, in fact this is the only client we know off that uses EM client on multiple devices within the same network.
Problem presents the following way.
Since 2 weeks ago problems started on some of the clients devices.
From some stations users are unable to send emails that have eml attachments while other stations have no problems at all.
The weird part is that it is our own mail server that refuses to deliver this messages but we cannot figure out why and it's not like we are blocking them directly since other users within the same network and domain name dont have this problem.
Initially we tought there is something about the EM client that sends the messages, in a different way that on some stations messages are delivered and on others they are not but we couldn't find any distinctions between them. Each EM client is set up the same way.
SSL options are active on all devices, client uses latest version.
Now I know the information I provided is not much and I cannot offer any logs because of GDPR(I could ask for permission if needed) but maybe some of you have faced similar problems.
Thanks in advance.