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email accepted and then discarded

Discussion in 'E-mail Discussions' started by asifrajput, Jan 26, 2015.

  1. asifrajput

    asifrajput Registered

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    Hi folks,

    I am seeing a strange issue in cpanel, email from one of the domains is being discarded on my cPanel server.

    xyz@abc.com a remote user send email to one of domains hosted on my cPanel, the user complained that he did not receive email from xyz@abc.com, we check the logs and found that email was accepted and then discarded, no reason found for discarding, below is the logs look alike,

    Event: success success
    User: -remote-
    Domain:
    Sender: xyz@abc.com
    Sent Time: Jan 24, 2015 6:59:18 PM
    Sender Host: mail1.abc.com
    Sender IP: x.x.x.x
    Authentication: localdelivery
    Spam Score:
    Recipient: discarded
    Delivered To: discarded
    Delivery User: discarded
    Delivery Domain:
    Router:
    Transport:
    Out Time: Jan 24, 2015 6:59:18 PM
    ID: xcvFG-0004oJ-T3
    Delivery Host: localhost
    Delivery IP: 127.0.0.1
    Size: 28.62 KB
    Result: Message accepted

    does any one know why the from this user is being discarded. urgent help would be appreciated.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Could you post the entry from /var/log/exim_mainlog so we can get a better idea of why this happened? EX:

    Code:
    exigrep xyz@abc.com /var/log/exim_mainlog
    Thank you.
     
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