email accepted and then discarded

asifrajput

Registered
Jan 26, 2015
1
0
1
cPanel Access Level
Root Administrator
Hi folks,

I am seeing a strange issue in cpanel, email from one of the domains is being discarded on my cPanel server.

[email protected] a remote user send email to one of domains hosted on my cPanel, the user complained that he did not receive email from [email protected], we check the logs and found that email was accepted and then discarded, no reason found for discarding, below is the logs look alike,

Event: success success
User: -remote-
Domain:
Sender: [email protected]
Sent Time: Jan 24, 2015 6:59:18 PM
Sender Host: mail1.abc.com
Sender IP: x.x.x.x
Authentication: localdelivery
Spam Score:
Recipient: discarded
Delivered To: discarded
Delivery User: discarded
Delivery Domain:
Router:
Transport:
Out Time: Jan 24, 2015 6:59:18 PM
ID: xcvFG-0004oJ-T3
Delivery Host: localhost
Delivery IP: 127.0.0.1
Size: 28.62 KB
Result: Message accepted

does any one know why the from this user is being discarded. urgent help would be appreciated.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Could you post the entry from /var/log/exim_mainlog so we can get a better idea of why this happened? EX:

Code:
exigrep [email protected] /var/log/exim_mainlog
Thank you.