email account can't login after move from other server

vfxhost

Registered
Jul 18, 2013
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Yesterday I copy an account to a new server. Everything works as it should, with the exception that one email account can't login. I created a new mail account and is working fine.
I dont want to delete and recreate the account, because it is full of messages. I tried change password many times.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

Check to see if there are entries for these email accounts in the following files:

Code:
/home/username/etc/domain.com/passwd
/home/username/etc/domain.com/shadow
You may need to backup the email data and re-create the email accounts if the entries in these files are missing. If they exist, do you notice any specific error messages in /var/log/maillog when you attempt to login?

Thank you.
 

vfxhost

Registered
Jul 18, 2013
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Root Administrator
info:x:650:647::/home/*****/mail/domain.com/info:/bin/bash
contact:x:543:544::/home/*****/mail/domain.com/contact:/home/*****



thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
If you see the entries in the passwd and shadow files, do you notice any specific error messages in /var/log/maillog when you attempt to login?

Thank you.