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email account can't login after move from other server

Discussion in 'E-mail Discussions' started by vfxhost, Jul 18, 2013.

  1. vfxhost

    vfxhost Registered

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    Yesterday I copy an account to a new server. Everything works as it should, with the exception that one email account can't login. I created a new mail account and is working fine.
    I dont want to delete and recreate the account, because it is full of messages. I tried change password many times.
     
    #1 vfxhost, Jul 18, 2013
    Last edited: Jul 18, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to see if there are entries for these email accounts in the following files:

    Code:
    /home/username/etc/domain.com/passwd
    /home/username/etc/domain.com/shadow
    You may need to backup the email data and re-create the email accounts if the entries in these files are missing. If they exist, do you notice any specific error messages in /var/log/maillog when you attempt to login?

    Thank you.
     
  3. vfxhost

    vfxhost Registered

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    info:x:650:647::/home/*****/mail/domain.com/info:/bin/bash
    contact:x:543:544::/home/*****/mail/domain.com/contact:/home/*****



    thank you
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    If you see the entries in the passwd and shadow files, do you notice any specific error messages in /var/log/maillog when you attempt to login?

    Thank you.
     
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