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Email Account Forwarder Within Domain Not Working

Discussion in 'E-mail Discussion' started by joeboxer35, Jun 29, 2015.

  1. joeboxer35

    joeboxer35 Registered

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    Hi,

    I'm hoping someone can point me in the right direction to solve this problem.

    I have a dedicated server with root access, SpamAssassin is disabled.

    I have an email account setup: joe.smith@domain.com which works fine.

    I have a number of forwarders in the format:
    joe@domain.com => joe.smith@domain.com

    For some reason, emails sent to joe@domain.com do not get forwarded to joe.smith@domain.com.

    I have tried to delete all the forwarders and read them. I have deleted the email account, readded it and readded the forwarders. I also restarted the server.

    None of these options worked.

    Suggestions?

    Thanks,
    Joe
     
  2. joeboxer35

    joeboxer35 Registered

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    I also checked the exim_main log and the emails show they were forwarded to the correct email address. But they are never received by the email client.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    What's the specific entry in /var/log/exim_mainlog that shows the successful forward? Are you sure the email didn't get filtered out or moved to a specific folder in the email client for the destination email address?

    Thank you.
     
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  4. joeboxer35

    joeboxer35 Registered

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    Than you for responding to my question. Turns out to be a Gmail issue.

    For future reference, this is my setup:
    cPanel account: joe@domain.com
    cPanel forwarder: joe2@domain.com

    Using Gmail as my email client, I setup POP/SMTP (in Gmail) to retrieve and send email to/from joe@domain.com.

    When I tried to send email from joe@domain.com to joe2@domain.com, Gmail saw that joe2@ is just an alias and decided not to 'clutter' my inbox so it never displayed it. They figured if I wanted a copy of the original email from joe@, it is in sent.

    I didn't know about this hidden Gmail 'feature'.

    Joe
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see you were able to determine the cause of the problem. Thank you for updating us with the outcome.
     
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