Email Account Forwarder Within Domain Not Working

joeboxer35

Registered
Jun 29, 2015
3
0
1
Boston
cPanel Access Level
Root Administrator
Hi,

I'm hoping someone can point me in the right direction to solve this problem.

I have a dedicated server with root access, SpamAssassin is disabled.

I have an email account setup: [email protected] which works fine.

I have a number of forwarders in the format:
[email protected] => [email protected]

For some reason, emails sent to [email protected] do not get forwarded to [email protected].

I have tried to delete all the forwarders and read them. I have deleted the email account, readded it and readded the forwarders. I also restarted the server.

None of these options worked.

Suggestions?

Thanks,
Joe
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,243
463
Hello :)

What's the specific entry in /var/log/exim_mainlog that shows the successful forward? Are you sure the email didn't get filtered out or moved to a specific folder in the email client for the destination email address?

Thank you.
 

joeboxer35

Registered
Jun 29, 2015
3
0
1
Boston
cPanel Access Level
Root Administrator
Than you for responding to my question. Turns out to be a Gmail issue.

For future reference, this is my setup:
cPanel account: [email protected]
cPanel forwarder: [email protected]

Using Gmail as my email client, I setup POP/SMTP (in Gmail) to retrieve and send email to/from [email protected].

When I tried to send email from [email protected] to [email protected], Gmail saw that [email protected] is just an alias and decided not to 'clutter' my inbox so it never displayed it. They figured if I wanted a copy of the original email from [email protected], it is in sent.

I didn't know about this hidden Gmail 'feature'.

Joe
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,243
463
I am happy to see you were able to determine the cause of the problem. Thank you for updating us with the outcome.