Email account got Sending Outgoing Email suspended automatically

Operating System & Version
cloudlinux 7
cPanel & WHM Version
11.96.0.9

manoaratefy

Well-Known Member
Nov 17, 2018
53
5
8
Madagascar
cPanel Access Level
Root Administrator
Twitter
Good morning,

I have issue with one email account in my server. The radio button "Sending Outgoing Email" is constantly moving automatically into "Suspend" under cPanel > Email accounts.
I don't see any API request made in logs which can cause this. Is there any automated process inside cPanel changing this value? Is there any relevant log I should check? I tried almost all logs here but no luck.
Thanks in advance.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
Hey there! In WHM >> Tweak Settings do you have either "Maximum percentage of failed or deferred messages a domain may send per hour" or "Number of failed or deferred messages a domain may send before protections can be triggered" enabled? That would cause an account to get temporarily suspended from sending messages.