Email account missing after malware cleanup

bustamic

Registered
Apr 10, 2019
1
0
1
jakarta
cPanel Access Level
Root Administrator
hello, need help for my case. many email account not showing on " cpanel > email account " after malware infection to my vps. i already scan and clean all malware using 3rd party security software.

what i already did :
1. copy and restore mail folder from my last full cpanel backup -> not work
2. ask my provider to restore using my mail folder backup -> not work
3. try to add missing account but cpanel said error already exist the user
4. create new fresh account is working


problem,
1. should i just reset all email account on my cpanel? if yes, how to do it? (i give up my mail data can be saved)
2. any another suggestion for restore my user email account?


thanks for help or reference that i can use for my problem
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hi @bustamic


When you scanned and cleaned the malware did you make any changes to /home/$user/etc or /home/$user/.cpanel/? Namely, permissions/ownership changes?

Does /home/$user/.cpanel/email_accounts.json reflect all of the email accounts?