The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

email account probleme

Discussion in 'E-mail Discussions' started by activa, Mar 24, 2012.

  1. activa

    activa Well-Known Member

    Joined:
    May 23, 2006
    Messages:
    204
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Morocco
    cPanel Access Level:
    Root Administrator
    one of my server has email account probleme .

    the email account existe , but when try to sending or recieve the error mail account not exist !!!

    when i delete and re-create the account it work perfectly . i can't do this for all the accounts in the server , so is there any fix for that ?
     
  2. storminternet

    storminternet Well-Known Member

    Joined:
    Nov 2, 2011
    Messages:
    462
    Likes Received:
    0
    Trophy Points:
    16
    cPanel Access Level:
    Root Administrator
    Please make sure your domain is listed in /etc/localdomains. This problem may occur if domain is not listed in localdomains though there may other reasons for this.
     
  3. activa

    activa Well-Known Member

    Joined:
    May 23, 2006
    Messages:
    204
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Morocco
    cPanel Access Level:
    Root Administrator
    already exist .

    the accounts was working perfectly .

    now we chould delete the email account and recreate account to work again !!!!!
     
  4. activa

    activa Well-Known Member

    Joined:
    May 23, 2006
    Messages:
    204
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Morocco
    cPanel Access Level:
    Root Administrator
    the error exactly is

    550 550 No Such User Here" (state 14).
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Hello,

    Do the entries exist for any still not working email accounts in /home/username/etc/domain.com for the passwd and shadow files?

    Code:
    cd /home/username/etc/domain.com
    grep emailuser *
    Please replace username with the cPanel username, domain.com with the domain name and emailuser with the email username. If you aren't seeing passwd and shadow entries for that email account, then that would be why it isn't working properly.

    Next, check /usr/local/cpanel/logs/error_log for any possible errors related to that non-working email account when trying to send or receive.

    Check /home/username/mail/domain.com/emailuser folder that it exists and is properly owned (again, changing the path to the correct username, domain name and email username). You might try running "/usr/local/cpanel/scripts/mailperm --verbose username" to fix any incorrect permissions.

    If all of the above does not work to track down the issue, please submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket ID here upon submitting one.

    Thanks!
     
Loading...

Share This Page