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Email account suspended

Discussion in 'E-mail Discussion' started by Priyanka Rana, Oct 21, 2016.

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  1. Priyanka Rana

    Priyanka Rana Registered

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    My emails are not going from IMAP mail server. Each time error is that account is suspended. I have checked that account is not suspended. If I create new email id, emails are going fine with same configuration. Please help fix this.
     
    #1 Priyanka Rana, Oct 21, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the specific error message you receive? Also, are you checking to see if the cPanel account is suspended, or if the individual email account is suspended? Managing individual email account suspension is possible via the "Email Accounts" option in cPanel:

    Email Accounts - Documentation - cPanel Documentation

    Thank you.
     
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    #2 cPanelMichael, Oct 26, 2016
  3. Priyanka Rana

    Priyanka Rana Registered

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    Code:
    SMTP Error: [550]"This account is suspended from sending out mail" [Envelope from priyanka@example.com]
    We are able to send mails from other emails so cPanel account shouldn't be suspended. If it is, do let us know. In settings, this account has all permissions to send and receive mails.
     
    #3 Priyanka Rana, Oct 28, 2016
    Last edited by a moderator: Oct 28, 2016
  4. SysSachin

    SysSachin Well-Known Member

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    Hello,

    As per the previous post of @cPanelMichael, if your cPanel account is not suspended and your are getting "This account is suspended from sending out mail" message that means your email account is suspended, Login your cPanel > Email Accounts and check your email account status
     
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    #4 SysSachin, Oct 28, 2016
    cPanelMichael likes this.
  5. NixTree

    NixTree Well-Known Member

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    #5 NixTree, Oct 28, 2016
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