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SOLVED Email Account Suspended

Discussion in 'E-mail Discussion' started by Sarako, Jun 6, 2017.

  1. Sarako

    Sarako Registered

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    Hi all,

    A customer couldn't login to his email account.
    I checked in cPanel and saw that his email account is suspended.

    My question is how this may have happened?
    Is there any mechanism in cPanel/WHM that auto-suspends email accounts, or this can only happen manually from the cPanel interface?
     
    #1 Sarako, Jun 6, 2017
  2. Jcats

    Jcats Well-Known Member

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    Hello,

    Run the following in SSH:

    Code:
    grep "uapi_module=Email&uapi_func=suspend_login&uapi_data" /usr/local/cpanel/logs/access_log
    To the right of uapi_data you will see the email that is being suspended. Then further to the left of that hit check the URL that is being posted to, does it end in 2082/2083, if so it means someone suspended it via cPanel. I don't believe there is a way to suspend emails through WHM, but there is a way to do it via API:

    UAPI Functions - Email::suspend_login - Software Development Kit - cPanel Documentation
     
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    #2 Jcats, Jun 6, 2017
  3. Sarako

    Sarako Registered

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    Result: someone suspended it via cPanel.
    Thanks
     
    #3 Sarako, Jun 6, 2017
    Infopro likes this.
  4. Jcats

    Jcats Well-Known Member

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    Glad to hear you found the culprit :)
     
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    #4 Jcats, Jun 6, 2017
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I'm happy to see the issue was addressed. Thank you for updating us with the outcome.
     
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    #5 cPanelMichael, Jun 6, 2017
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