Email Account - Usage / Quota / %

Luana Premoli

Well-Known Member
Oct 3, 2016
68
7
8
São Paulo/Brazil
cPanel Access Level
Root Administrator
Hi,

When accessing cPanel and listing the email accounts, a value is shown in the "Usage / Quota /%" column, (example: 43/500 MB)

upload_2018-7-19_10-26-18.png

but if you click to sort by Usage, another is shown (example: 521/500 MB)

upload_2018-7-19_10-26-55.png



How are these values calculated?
Why does this occur?
It does not happen with all accounts.

Thanks
 

24x7server

Well-Known Member
Apr 17, 2013
1,911
97
78
India
cPanel Access Level
Root Administrator
Twitter
Hi,
Do you have files in trash ? You need to check from the backend what the mail folder size is for this particular email account and then investigate further.

# cd /home/<user>/mail/<domain>emailuser
# du -sch *

# ls -lah
# du -sch (hidden files prefixed with "." initially)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,237
463
Hello @Luana Premoli,

Can you try regenerating the email disk space usage using the command below?

Code:
 /scripts/generate_maildirsize username --confirm
Replace "username" with the username of the cPanel account you notice this issue on.

Thank you.