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Email Account - Usage / Quota / %

Discussion in 'E-mail Discussion' started by Luana Premoli, Jul 19, 2018.

  1. Luana Premoli

    Luana Premoli Member

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    Hi,

    When accessing cPanel and listing the email accounts, a value is shown in the "Usage / Quota /%" column, (example: 43/500 MB)

    upload_2018-7-19_10-26-18.png

    but if you click to sort by Usage, another is shown (example: 521/500 MB)

    upload_2018-7-19_10-26-55.png



    How are these values calculated?
    Why does this occur?
    It does not happen with all accounts.

    Thanks
     
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  2. 24x7server

    24x7server Well-Known Member

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    Hi,
    Do you have files in trash ? You need to check from the backend what the mail folder size is for this particular email account and then investigate further.

    # cd /home/<user>/mail/<domain>emailuser
    # du -sch *

    # ls -lah
    # du -sch (hidden files prefixed with "." initially)
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello @Luana Premoli,

    Can you try regenerating the email disk space usage using the command below?

    Code:
     /scripts/generate_maildirsize username --confirm
    Replace "username" with the username of the cPanel account you notice this issue on.

    Thank you.
     
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