The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

email account without username ... please help

Discussion in 'E-mail Discussions' started by tecnotronico, Apr 15, 2010.

  1. tecnotronico

    tecnotronico Active Member

    Joined:
    Apr 17, 2004
    Messages:
    28
    Likes Received:
    1
    Trophy Points:
    3
    Fellows,

    Something really crazy is happening with one of the email accounts in one of our customers.

    Basically it was created an email account without username, it means, cPanel shows the list of email accounts and there is been showed an account like:

    @domain.com

    it means ... it doesn´t show any username!!.

    When we try to delete the account with cPanel it says that such email account doesn´t exist and doesn´t delete it but it continues been showed in the email accounts list !!!.

    We have been reviewing the /home/user/mail directory but can´t find anything related to such account. Also we used WHM > Email > Repair Mailbox permissions and it didn´t fix it.

    How could we fix it???

    Thanks in advance for your very appreciated support.
     
  2. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Try moving the yaml and cache files

    Try logging out of cPanel, and then moving the files email_accounts.cache and email_accounts.yaml from the .cpanel directory in the account's home directory. Move them to /root or some other destination, just to get them out of the way. Then log into cPanel again. The two files you moved will be automatically regenerated, and the erroneous entry should be gone.

    If this does not correct the problem, we would be happy to investigate directly if you submit a ticket.
     
  3. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    You're welcome!

    You are very welcome. I'm glad I was able to help.
     
  4. tecnotronico

    tecnotronico Active Member

    Joined:
    Apr 17, 2004
    Messages:
    28
    Likes Received:
    1
    Trophy Points:
    3
    Jared ... excellent it solved the issue. THANKS ;)
     
Loading...

Share This Page