The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email Accounts Can't Login to Webmail

Discussion in 'E-mail Discussions' started by psytanium, Apr 12, 2016.

  1. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Hi,

    I have a really weird problem, I created an account on my VPS server and created some emails on that account. e.g. mail@domain.com

    I can browse domain.com/webmail and login, but no one else is able to login, the webmail error return "Invalid login".

    I contacted the hosting provider, they too couldn't login, and as usual they do not have better response than "Create a new password, its a password issue".

    I tried to clear CPHulk protection and turn it off, I tried to white list some IPs, I tried to clear the cached file from my browser.

    Any other ideas here please ? thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  3. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Hi Micheal,

    They have multiple email accounts, info@domain.com and some others@domain.com

    They can login to info@domain.com successfully, and I can see it scroll the mail log output.
    But they cannot login to any other email accounts and nothing appear in the log.

    I asked her to try another ISP, another computer, also we tried to clear the browsers cache.
    This problem also happened to the support representative of my VPS provider. But he ignored me.

    Thanks.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Is it possible the accounts are locked by cPHulk brute force protection mechanisms? You can utilize the "History Reports" section in "WHM Home >> Security Center >> cPHulk Brute Force Protection" to verify if that's the case.

    Thank you.
     
  5. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    I looked in the cPHulk history but found nothing and I turned it off, then asked her to try but still "The login is invalid".
     
  6. ssfred

    ssfred Well-Known Member

    Joined:
    Jan 6, 2012
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    8
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello

    Please check the issue after disabling "cPHulk". Also ensure that the account has not exceeded the allocated disk quota.
     
  7. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    i tried to turn off cPHulk, same results. it's newly created email accounts.
    I'm really confused what could be the reason. any other suggestions ?
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  9. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    I created a ticket (7525921)

    Thanks
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    To update, it appears the user was entering the wrong password during the authentication process. The password was reset, and authentication now succeeds.

    Thank you.
     
Loading...

Share This Page