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email accounts disappeared

Discussion in 'Security' started by psytanium, Nov 19, 2014.

  1. psytanium

    psytanium Well-Known Member

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    Hello, currently i'm migrating all my accounts from shared to VPS server, the reason is i got hacked repeatedly.

    but today, after i received some call from my clients i discovered that some email addresses disappeared.

    Please i need some help to recover the emails.

    In addition, i found some email addresses created by the malware.

    Need some help!
     
  2. 24x7server

    24x7server Well-Known Member

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    re: email accounts disappeared

    Hello,

    You will have to scan your whole VPS with the maldect and change your all account password with the strong password.

    Also check your cPanel access logs so that you can find out from which IP your mail accounts are deleted.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    It's likely a good idea to consult with a qualified security specialist to verify how exactly your accounts were exploited in order to prevent it from happening again.

    Thank you.
     
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  4. quizknows

    quizknows Well-Known Member

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    Are you sure this is related to hacking or could it have just been an issue with the account migrations process?
     
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