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Email accounts don't work

Discussion in 'E-mail Discussion' started by Schnuupi, Apr 10, 2014.

  1. Schnuupi

    Schnuupi Member

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    I have email accounts which used to work fine but then suddenly stopped working. I can't log in, with roundcube I get Login Failed, with the others it tells me the password is incorrect, I've changed the passwords in cPanel and when I try to set it up on Android I get incorrect login details, also a mailbox which had quite a few mail went to 0/250MB.

    Searched around but couldn't find anything like my problem.
     
  2. 24x7server

    24x7server Well-Known Member

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    What error are you getting in server error logs file ? /var/cpanel/roundcube/log/errors and /var/log/maillog file.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    Is it possible the email accounts have been locked by cPHulk brute force detection? Review the "Login/Brute History Report" in "WHM Home » Security Center » cPHulk Brute Force Protection" to determine if any entries exist for these accounts.

    Thank you.
     
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  4. Schnuupi

    Schnuupi Member

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    Hey no cPHulk was already disabled because it was blocking me logging into WHM.
    Code:
    [08-Apr-2014 17:55:06 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 86.134.xx.xx. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess5754231897/3rdparty/roundcube/index.php)
    [08-Apr-2014 17:55:38 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 86.134.xx.xx. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5754231897/3rdparty/roundcube/index.php?_task=login&_action=login)
    [08-Apr-2014 17:57:41 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 86.134.xx.xx. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5754231897/3rdparty/roundcube/index.php?_task=login&_action=login)
    [08-Apr-2014 18:00:09 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 86.134.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess5754231897/3rdparty/roundcube/index.php?_task=login&_action=login)
    [08-Apr-2014 18:02:19 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 86.134.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess5754231897/3rdparty/roundcube/index.php)
    [08-Apr-2014 18:25:35 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess3662270239/3rdparty/roundcube/index.php)
    [08-Apr-2014 18:26:33 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess3662270239/3rdparty/roundcube/index.php?_task=login&_action=login)
    [08-Apr-2014 18:28:05 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess3662270239/3rdparty/roundcube/index.php?_task=login&_action=login)
    [08-Apr-2014 18:28:25 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess3662270239/3rdparty/roundcube/index.php?_task=login&_action=login)
    [08-Apr-2014 18:46:36 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. AUTHENTICATE PLAIN: Authentication failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (POST /cpsess3662270239/3rdparty/roundcube/index.php?_task=login&_action=login)
    [10-Apr-2014 21:06:55 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess3869738756/3rdparty/roundcube/index.php)
    [10-Apr-2014 21:07:37 +0100]: IMAP Error: Login failed for user @ domain.co.uk from 81.155.xx.xx. LOGIN: Login failed. in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_imap.php on line 184 (GET /cpsess3869738756/3rdparty/roundcube/index.php)
    That's the roundcube errors.

    Code:
    Apr 13 03:29:11 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:29:11 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42923], protocol=IMAP
    Apr 13 03:29:11 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 03:31:36 gm-host pop3d-ssl: Connection, ip=[::ffff:84.106.xx.xx]
    Apr 13 03:31:37 gm-host pop3d-ssl: LOGIN, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57098]
    Apr 13 03:31:37 gm-host pop3d-ssl: LOGOUT, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57098], top=0, retr=0, rcvd=20, sent=67, time=0, stls=1
    Apr 13 03:34:12 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:34:12 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42927], protocol=IMAP
    Apr 13 03:34:12 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 03:39:13 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:39:13 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42931], protocol=IMAP
    Apr 13 03:39:14 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
    Apr 13 03:44:14 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:44:14 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42935], protocol=IMAP
    Apr 13 03:44:15 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
    Apr 13 03:45:36 gm-host pop3d-ssl: Connection, ip=[::ffff:84.106.xx.xx]
    Apr 13 03:45:37 gm-host pop3d-ssl: LOGIN, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57114]
    Apr 13 03:45:37 gm-host pop3d-ssl: LOGOUT, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57114], top=0, retr=0, rcvd=20, sent=67, time=0, stls=1
    Apr 13 03:49:14 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:49:14 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42939], protocol=IMAP
    Apr 13 03:49:15 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
    Apr 13 03:54:15 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:54:16 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42943], protocol=IMAP
    Apr 13 03:54:16 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 03:58:52 gm-host pop3d-ssl: Connection, ip=[::ffff:84.106.xx.xx]
    Apr 13 03:58:53 gm-host pop3d-ssl: LOGIN, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57122]
    Apr 13 03:58:53 gm-host pop3d-ssl: LOGOUT, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57122], top=0, retr=0, rcvd=20, sent=67, time=0, stls=1
    Apr 13 03:59:16 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 03:59:17 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42948], protocol=IMAP
    Apr 13 03:59:17 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 04:04:18 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:04:18 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42952], protocol=IMAP
    Apr 13 04:04:18 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 04:09:19 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:09:19 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42959], protocol=IMAP
    Apr 13 04:09:19 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 04:13:37 gm-host pop3d-ssl: Connection, ip=[::ffff:84.106.xx.xx]
    Apr 13 04:13:37 gm-host pop3d-ssl: LOGIN, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57125]
    Apr 13 04:13:37 gm-host pop3d-ssl: LOGOUT, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57125], top=0, retr=0, rcvd=20, sent=67, time=0, stls=1
    Apr 13 04:14:20 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:14:20 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42972], protocol=IMAP
    Apr 13 04:14:20 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 04:17:41 gm-host imapd-ssl: Connection, ip=[::ffff:84.106.xx.xx]
    Apr 13 04:17:41 gm-host imapd-ssl: LOGIN, user=mailer@bitteravalanche.co.uk, ip=[::ffff:84.106.xx.xx], port=[57138], protocol=IMAP
    Apr 13 04:17:42 gm-host imapd-ssl: LOGOUT, user=mailer@bitteravalanche.co.uk, ip=[::ffff:84.106.xx.xx], headers=0, body=0, rcvd=212, sent=1057, time=1, starttls=1
    Apr 13 04:19:21 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:19:21 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42976], protocol=IMAP
    Apr 13 04:19:22 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
    Apr 13 04:24:22 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:24:22 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42984], protocol=IMAP
    Apr 13 04:24:23 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
    Apr 13 04:27:45 gm-host pop3d-ssl: Connection, ip=[::ffff:84.106.xx.xx]
    Apr 13 04:27:46 gm-host pop3d-ssl: LOGIN, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57144]
    Apr 13 04:27:46 gm-host pop3d-ssl: LOGOUT, user=user @ otherdomain, ip=[::ffff:84.106.xx.xx], port=[57144], top=0, retr=0, rcvd=20, sent=67, time=0, stls=1
    Apr 13 04:29:22 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:29:22 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42988], protocol=IMAP
    Apr 13 04:29:23 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=1
    Apr 13 04:34:23 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:34:24 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42992], protocol=IMAP
    Apr 13 04:34:24 gm-host imapd: LOGOUT, user=cpanel@localhost, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=12, sent=86, time=0
    Apr 13 04:39:24 gm-host imapd: Connection, ip=[::ffff:127.0.0.1]
    Apr 13 04:39:25 gm-host imapd: LOGIN, user=cpanel@localhost, ip=[::ffff:127.0.0.1], port=[42996], protocol=IMAP
    
    That's the maillog errors.
     
    #4 Schnuupi, Apr 15, 2014
    Last edited by a moderator: Apr 15, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Is this only happening with Roundcube, or do you notice the same behavior with other webmail clients?

    Thank you.
     
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  6. Schnuupi

    Schnuupi Member

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    It seems to only be the main domain of my site domain.co.uk that isn't working. My WHM is set hostname to server1.domain.co.uk and i made an account for cpanel for domain.co.uk and for a long time it was working fine.
     
    #6 Schnuupi, Apr 16, 2014
    Last edited by a moderator: Apr 16, 2014
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Could you confirm if this is happening with Roundcube exclusively, or if it also occurs with other webmail clients (Horde, SquirrelMail)?

    Thank you.
     
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  8. Schnuupi

    Schnuupi Member

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    I did reply, I left one before I left the one about the domains. Clearly the forums here messed up. I said it happens on everything including clients like thunderbird and android.
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
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    Twitter:
    Could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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