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SOLVED Email accounts error migrating from plesk

Discussion in 'Migrate to cPanel' started by Juan Lopez, Jul 19, 2017.

  1. Juan Lopez

    Juan Lopez Registered

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    Hello
    When i try to import account from plesk with transfer tool, email accounts are created but messages are not transferred. All other data is imported perfectly (files, databases, subdomains...)

    In the log, y see this advice for each email account in the domain:

    Unable to map /var/qmail/mailnames/'domain_name'/'email_account'/Maildir into cpmove-'domain_name'/homedir/mail/'domain_name'/'email_account': No such file or directory at /tmp/.perl-ppk-Xn9VHY/lib/Filesys/POSIX/Error.pm line 48

    Xn9VHY is a random code that changes for each import

    This happens with all domains

    What can i do?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello Juan,

    This can happen if the Plesk server is configured with a non-standard mailname path. You can verify this by running the following command:

    Code:
    grep mailnames /etc/psa/psa.conf
    The standard path is:

    Code:
    /var/qmail/mailnames
    Alternate paths such as "/opt/qmail/mailnames" will prevent email data from copying over during the transfer. The workaround is to setup a bind mount on the Plesk server from the custom path to the standard one with a command such as:

    Code:
    mount --bind /opt/qmail/mailnames /var/qmail/mailnames
    You can then re-transfer the account to ensure the email data is copied over. Note that internal case CPANEL-12428 is open ensure this type of configuration is detected before initiating the transfer. Additionally, feel free to open a support ticket using the link in my signature if you need any help with this migration.

    Thank you.
     
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  3. Juan Lopez

    Juan Lopez Registered

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    Thanks.

    I opened a support ticket and they solved the problem.

    It was a problem with path and symlinks

    Thanks
     
    cPanelMichael likes this.
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