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Email accounts - locked out

Discussion in 'E-mail Discussions' started by mdweb, Dec 28, 2004.

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  1. mdweb

    mdweb Member
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    A user has several addon domains on their hosting account. They have several email addresses for each domain and a few of them will not allow you to login/receive email.

    Web Mail says Login Attempt Failed! and Outlook keeps popping up asking for the correct password.

    We have reset the password and run fix mail/db command. We have also deleted the email accounts and recreated them. All with no luck.

    This only seems to be a problem with a few email accounts and their other email accounts work correctly.

    Any idea on a fix or other users who have faced this problem?
     
  2. chirpy

    chirpy Well-Known Member

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    What version of WHM/cPanel are you running as there have been (relatibely) recent fixes for such problems?
     
  3. mdweb

    mdweb Member
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    Latest stable version: WHM 9.9.9 cPanel 9.9.9-S15
     
  4. chirpy

    chirpy Well-Known Member

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    Well, that should be OK. I'd suggest logging it with cPanel in bugzilla if it's something that you can reproduce.
     
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