Email Accounts Missing !!!

furquan

Well-Known Member
Jul 27, 2002
473
4
168
Hello all,

For some reason I am not able to locate 6 email id's under a domain on my server.

I was stunned and started to search the forum and I came to know that the email ids should exist in these 2 locations :-

/home/{user}/mail/domain.com/{email_user directory}
/home/{user}/etc/domain.com/passwd?

In my case both the line do exist, But the passwd file is blank.

There is nothing in it

What could be the cause of the id's missing from the cPanel interface ?

Any clues ? ideas ? resolution ?
 

furquan

Well-Known Member
Jul 27, 2002
473
4
168
I would like to update all that I have managed to restore the accounts once again.

All I had to do was recreate the email ids in the cPanel interface and now the mails are back again :)

Thank you :)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

What could be the cause of the id's missing from the cPanel interface ?
This often happens when a user deletes the contents or files within their account's "etc" directory. It's important to remember that this directory is required, and all files within it should be retained.

Thank you.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Also, of note, it's important to have backups for all accounts on a machine either by using WHM > Backup > Configure Backup or by using another system. Virtual machines oftentimes have images that can be saved by the provider if you do not run the entire VM yourself. In the instance someone accidentally removes important data, you'd then have the backup of that account to restore it.