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Email accounts vanishing from list

Discussion in 'E-mail Discussions' started by richm, Apr 17, 2008.

  1. richm

    richm Registered

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    Hi

    A strange thing is happening to multiple accounts. Every time I try to change the password for an email account under cPanel, for example info@domain.com, it fails and then the email account vanishes from the list of accounts. If I try to create an new account with the same name cPanel tells me that the account already exists but yet it still refuses to list it.

    I have logged into the server using SSH and the folder for info exists i.e. /mail/domain.com/info and seems to have the correct permissions. I have tried running Email > Repair Mailbox permissions but to no effect. The only thing that might have caused these issues is that the accounts were transferred from a different server using the Transfers > Copy multiple accounts from another server.

    If anyone can point me in the right direction I would be very grateful as this has happened to 3 email accounts in 3 different user accounts and I am now nervous to change any more.

    Regards

    Rich
     
  2. shampson

    shampson Registered

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    Exact same thing just happened to me after an account copy. Any ideas?
     
  3. jack01

    jack01 Well-Known Member

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    this is happening on my server too...

    WHM 11.15.0 cPanel 11.18.3-C21703
    REDHAT Enterprise 4 i686 on standard - WHM X v3.1.0
     
  4. jack01

    jack01 Well-Known Member

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    I did a /scripts/upcp --force and it hasn't resolved the issue

    WHM 11.20.0 cPanel 11.22.2-C23868
    REDHAT Enterprise 4 i686 on standard - WHM X v3.1.0
     
  5. cPanelNick

    cPanelNick Administrator
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  6. theBassTender

    theBassTender Active Member

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    Same here

    Just a bump of the topic here. I had a user report the disappearing email account issue on
    WHM 11.23.0 cPanel 11.23.0-C24083

    Any news of a fix for this?
     
  7. SueInAtl

    SueInAtl Registered

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    SueInAtl

    I have about 30 websites who have lost their mailboxes. I cannot seem to log in to post a ticket on cpanel.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Use the option to submit a ticket without logging in (bottom of the page): http://tickets.cpanel.net/submit
     
  9. shpilkus

    shpilkus Registered

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    We've experienced this as well, primarily on accounts that were copied from a non-cpanel system (we migrated off Alabanza a few months back). The cure has been to force a password change from WHM, not the user's cPanel. If you use ConfigServers' MailManage you can do this very easily from WHM.

    It comes down to a display issue - the mailbox is still there and functioning, it's not displayed in the list however (and that explains why you can't re-create it - it's not really gone).

    The root cause appears to be a file/folder ownership issue. You may want to check the following:

    # /home/$user/etc/$domain/passwd
    # /home/$user/etc/$domain/shadow

    These should be owned by $user.mail not $user.$group (where $user is your userid and $group is the user's group name). In order to display properly the 2 files above need to have the 'mail' user be the group owner. If you find those files owned by the user's group, you can try setting the group ownership on the above files to 'mail' by doing the following:

    chgrp mail /home/$user/etc/$domain/passwd
    chgrp mail /home/$user/etc/$domain/shadow

    Substitute the appropriate values for $user and $domain of course.

    While the above may work, the resetting of the password using CS MailManage works every time. I believe it's because of the way the files are written out by the utility. Note: CS MailManage is free, and I don't work for them, just love the programs they have out.
     
  10. cbwass

    cbwass Well-Known Member

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    I have noticed this problem when users go over quota.
     
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