Email accounts/Webmail issues

ghstber

Member
Oct 7, 2005
21
0
151
Hello! I am attempting to fix a client's issue with their webmail and am having some trouble. Here is what is happening:

The client stated to me that he could no longer log into his webmail account. All information was provided, and I confirmed that the email address could not be logged into via webmail. I logged into his cPanel and clicked the 'Webmail' button next to the email address and provided the same password used before, and was able to view the webmail. Afterwards, he recreated the account and it worked through webmail. Any ideas?
 

aby

Well-Known Member
May 31, 2005
638
0
166
India
ghstber said:
Hello! I am attempting to fix a client's issue with their webmail and am having some trouble. Here is what is happening:

The client stated to me that he could no longer log into his webmail account. All information was provided, and I confirmed that the email address could not be logged into via webmail. I logged into his cPanel and clicked the 'Webmail' button next to the email address and provided the same password used before, and was able to view the webmail. Afterwards, he recreated the account and it worked through webmail. Any ideas?
I am not sure .. what actually is the issue now... I assume from your post that the issue is solved. Since it is solved there is no point in trouble shooting further. since the issue nolonger exists . It might have beeen some permission issues... did you check resetting the password when you find it not working ?
 

ghstber

Member
Oct 7, 2005
21
0
151
Well, the issue is he has many many other email accounts that are still having this issue, and he would rather not have to remake each and every one of them. I figured it would not have been a password issue, as when you click the 'Webmail' button in cPanel next to the email account it requires that account's password. As I input the same password in the <yourdomain>/webmail dialog box and the cPanel method described above, I didn't think a password reset would have solved the issue. I will attempt this - any other information you may come up with would, of course, be helpful.
 

aby

Well-Known Member
May 31, 2005
638
0
166
India
ghstber said:
Well, the issue is he has many many other email accounts that are still having this issue, and he would rather not have to remake each and every one of them. I figured it would not have been a password issue, as when you click the 'Webmail' button in cPanel next to the email account it requires that account's password. As I input the same password in the <yourdomain>/webmail dialog box and the cPanel method described above, I didn't think a password reset would have solved the issue. I will attempt this - any other information you may come up with would, of course, be helpful.
Pretty difficult to tell without experiencing it or have a look. Anyway try the script...

/scripts/mailperm