The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email Address Problem

Discussion in 'E-mail Discussions' started by Tiago, Feb 27, 2006.

  1. Tiago

    Tiago Member

    Joined:
    Aug 22, 2003
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
  2. webignition

    webignition Well-Known Member

    Joined:
    Jan 22, 2005
    Messages:
    1,880
    Likes Received:
    0
    Trophy Points:
    36
    The number of dots in an email address isn't an issue.

    If you are unable to login with a given email address, an error message will be being generated and it's possible that it is not being displayed to you.

    Your best option for getting a clear reason why you are not able to login to a given mailbox is by trying to access it via telnet.

    Are you using POP or IMAP?
     
  3. Tiago

    Tiago Member

    Joined:
    Aug 22, 2003
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Hi,

    I'm using POP

    Thanks
     
  4. webignition

    webignition Well-Known Member

    Joined:
    Jan 22, 2005
    Messages:
    1,880
    Likes Received:
    0
    Trophy Points:
    36
    In which case, try the following from the Windows command prompt (i.e. from your own machine, assuming your running Windows):
    Code:
    telnet example.com 80
    [wait for prompt]
    user user@example.com
    [wait for prompt]
    pass password
    When entering the username (which is the full email address for cPanel-based servers), you may need to enter it as 'user+example.com' if 'user@example.com' is not recognised.

    You will then either be logged into the mailbox or will be presented with an error.

    If you encounter an error, study it and determine what needs doing - post it here it if makes no sense to you.

    If there is no error, you will have encountered no problems logging in to the mailbox, in which case you'll need to check that the settings in your mail client are correct (which they won't be!).
     
  5. Lyttek

    Lyttek Well-Known Member

    Joined:
    Jan 2, 2004
    Messages:
    770
    Likes Received:
    3
    Trophy Points:
    18
    Ummm... port 80 isn't going to work... that's http.

    For POP you need port 110.


    Also, once logged on, type 'quit' to ... well... quit ;)
     
  6. webignition

    webignition Well-Known Member

    Joined:
    Jan 22, 2005
    Messages:
    1,880
    Likes Received:
    0
    Trophy Points:
    36
    Yes, you're absolutely right.

    I've been doing too many telnet requests on port 80 recently and I guess it has sunk in too much!
     
  7. Tiago

    Tiago Member

    Joined:
    Aug 22, 2003
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Hi,

    +OK AVG POP3 Proxy xxx
    user name.name@name.nome.com
    +OK Password required.
    pass pass
    +OK logged in.


    User can login fine, with no error. The problem is that he can't download e-mail.

    I also think the server is not receiving mail on that address.
     
Loading...

Share This Page