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Email all Users is replacing apostrophes with '

Discussion in 'E-mail Discussions' started by spaceman, Jan 5, 2010.

  1. spaceman

    spaceman Well-Known Member

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    Hi All,

    On one of our servers running WHM the 'Email all Users' function is sending out emails with apostrophes replaced with ampersand-hash-39-semi-colon (I can't actually entered the actual code here because this forum software keeps on turning it back into an apostrophe!). This looks very amateur/unprofessional on our part.

    We've used this function many times before over the last 10 years, and we've only just noticed this as a problem, despite following the same procedure to 'clean' our messages via notepad prior to cutting and pasting into the message body area of the 'Email all Users' function in WHM, i.e. we're very aware NOT to cut and paste from Word!

    We're running:

    cPanel 11.25.0-R42399 - WHM 11.25.0 - X 3.9
    CENTOS 5.2 i686

    We have 4 dedicated servers running more or less the same versions of WHM/cPanel, and don't know if this is an issue just with one server, or servers (because the only way to test is to try).

    Does anyone have any suggestions for fixing this?

    Thanks,

    Ross.
     
    #1 spaceman, Jan 5, 2010
    Last edited: Jan 5, 2010
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    Thank you for the report. We've addressed this in our internal beta builds. The fix is currently being reviewed for merging into 11.25.0
     
  3. spaceman

    spaceman Well-Known Member

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    Thanks very much.

    We look forward to seeing the fix. That said, the issue has prompted us to do something that we'd talked about for a long time, namely to regularly connect to our WHM servers and grab the list of email addresses for import into a more sophisticated mailout/newsletter system. So the presentation of our communications with hosting clients will improve, plus we have access to the list of email addresses in a location external to the actual servers themselves (which is of course a bonus if a server is down).
     
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