Email Archive configuration issue on outlook

Operating System & Version
CentOs 7
cPanel & WHM Version
v94.0.4

Sajawal

Active Member
Sep 10, 2020
26
1
3
Pakistan
cPanel Access Level
Root Administrator
Hi, I want to set up my email archive account which is cPanel > Archive ([email protected]) to my outlook but I'm wasn't able to configure it on IMAP. But it configured automatically on outlook via POP but there are no emails synched in it except one email. How can I display all my emails?
 

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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,492
1,008
313
cPanel Access Level
Root Administrator
Hey there! I would expect IMAP to work normally for viewing this mailbox. What errors did you get when you tried that process? We do have additional details on that work here:


Do you see additional emails if you check directly in the cPanel webmail interface? If so, you may want to check /var/log/maillog to see if there is an issue with the client connection.
 

Sajawal

Active Member
Sep 10, 2020
26
1
3
Pakistan
cPanel Access Level
Root Administrator
Thanks for the update.
The issue has been resolved.
The outlook (latest version) was trying to send and receive (Outlook testing email) an email and on this email ([email protected]) we can not send emails and that was the main reason for this issue. On the old version of outlook (2007 and 2010), we can skip send the test email step.