Email are not sent to inbox

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Does not find out. I am using SMTP from mailgun.
Hello,

Could you let us know the specific output you see in /var/log/exim_mainlog for an affected message? EX:

Code:
exigrep MSGID /var/log/exim_mainlog
Replace MSGID with the message ID of an affected message, or with the email address sent to or from.

Thank you.
 

Nirjonadda

Well-Known Member
May 8, 2013
736
27
78
cPanel Access Level
Root Administrator
Hello,

Could you let us know the specific output you see in /var/log/exim_mainlog for an affected message? EX:

Code:
exigrep MSGID /var/log/exim_mainlog
Replace MSGID with the message ID of an affected message, or with the email address sent to or from.

Thank you.
@cPanelMichael /var/log/exim_mainlog for an affected message.

Code:
2017-05-23 22:44:32 1dDCuz-0003US-P2 H=so254-3.mailgun.net [IP]:61291 Warning: "SpamAssassin as nadda detected message as NOT spam (2.4)"
2017-05-23 22:44:33 1dDCuz-0003US-P2 H=so254-3.mailgun.net [IP]:61291 Warning: Message has been scanned: no virus or other harmful content was found
2017-05-23 22:44:33 1dDCuz-0003US-P2 <= [email protected] H=so254-3.mailgun.net [198.61.254.3]:61291 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=9102 [email protected] T="About US (from MYSITE)" for [email protected]
2017-05-23 22:44:33 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dDCuz-0003US-P2
2017-05-23 22:44:33 1dDCuz-0003US-P2 => contact <[email protected]> R=virtual_boxtrapper_user T=virtual_boxtrapper_userdelivery
2017-05-23 22:44:33 1dDCuz-0003US-P2 Completed
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

It looks like BoxTrapper is configured for that email account, and the original sender did not respond to verify the email was legitimate. Thus, the message was not delivered to the inbox.

Thank you.
 

Nirjonadda

Well-Known Member
May 8, 2013
736
27
78
cPanel Access Level
Root Administrator
You can disable BoxTrapper to prevent the verification requirement in the future, or contact the sender to verify they received the initial verification message. BoxTrapper is documented at:

BoxTrapper - Documentation - cPanel Documentation

Thank you.
No way can not fix Without disable BoxTrapper? Also I am sender fo this email so where I can contact the sender to verify they received the initial verification message? Its safe to disable BoxTrapper?

 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

In "cPanel >> BoxTrapper" you can click Review Queue to deliver or delete unverified emails. I recommend disabling BoxTrapper if it's preventing delivery of multiple messages.

Thank you.