Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Email are not sent to inbox

Discussion in 'E-mail Discussion' started by Nirjonadda, May 18, 2017.

  1. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    595
    Likes Received:
    15
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Why Email are not send to INBOX? Its only showing in Mail Delivery Reports.

    Screenshot_30.png
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,788
    Likes Received:
    82
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    Can you check the mail logs at /var/log/exim_mainlog and see what actually is occurring? is there any filter set that is not allowing it?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    595
    Likes Received:
    15
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Does not find out. I am using SMTP from mailgun.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,674
    Likes Received:
    1,789
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you let us know the specific output you see in /var/log/exim_mainlog for an affected message? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Replace MSGID with the message ID of an affected message, or with the email address sent to or from.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    595
    Likes Received:
    15
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    @cPanelMichael /var/log/exim_mainlog for an affected message.

    Code:
    2017-05-23 22:44:32 1dDCuz-0003US-P2 H=so254-3.mailgun.net [IP]:61291 Warning: "SpamAssassin as nadda detected message as NOT spam (2.4)"
    2017-05-23 22:44:33 1dDCuz-0003US-P2 H=so254-3.mailgun.net [IP]:61291 Warning: Message has been scanned: no virus or other harmful content was found
    2017-05-23 22:44:33 1dDCuz-0003US-P2 <= bounce+d6765c.0d4a74-contact=MYSITE.com@MYSITE.com H=so254-3.mailgun.net [198.61.254.3]:61291 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=9102 id=bccd1c01a08b8665dcb7be90f66e946242a086b7@www.MYSITE.com T="About US (from MYSITE)" for contact@MYSITE.com
    2017-05-23 22:44:33 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dDCuz-0003US-P2
    2017-05-23 22:44:33 1dDCuz-0003US-P2 => contact <contact@MYSITE.com> R=virtual_boxtrapper_user T=virtual_boxtrapper_userdelivery
    2017-05-23 22:44:33 1dDCuz-0003US-P2 Completed
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,674
    Likes Received:
    1,789
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    It looks like BoxTrapper is configured for that email account, and the original sender did not respond to verify the email was legitimate. Thus, the message was not delivered to the inbox.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    595
    Likes Received:
    15
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    Then what the fix for this issue?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,674
    Likes Received:
    1,789
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You can disable BoxTrapper to prevent the verification requirement in the future, or contact the sender to verify they received the initial verification message. BoxTrapper is documented at:

    BoxTrapper - Documentation - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. Nirjonadda

    Nirjonadda Well-Known Member

    Joined:
    May 8, 2013
    Messages:
    595
    Likes Received:
    15
    Trophy Points:
    68
    cPanel Access Level:
    Root Administrator
    No way can not fix Without disable BoxTrapper? Also I am sender fo this email so where I can contact the sender to verify they received the initial verification message? Its safe to disable BoxTrapper?

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,674
    Likes Received:
    1,789
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    In "cPanel >> BoxTrapper" you can click Review Queue to deliver or delete unverified emails. I recommend disabling BoxTrapper if it's preventing delivery of multiple messages.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice