email arrive at junk

cPJustinD

Administrator
Staff member
Jan 12, 2021
286
51
103
Houston
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Root Administrator
Hello AladdinJ! There are multiple steps you can take to improve email deliverability. We've published the following article that offers further guidance on getting your server's outbound email into the intended recipient's inbox:

Improving Email Deliverability

Regarding the HELO_DYNAMIC_SPLIT_IP, however, this may occur if accounts are configured to send mail via their specific IP rather than the server IP. Do you have accounts currently configured to send email via their own IPs? We look forward to hearing back from you!
 

HostNoc

Well-Known Member
Feb 20, 2020
83
12
8
Ontario
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Root Administrator
Hello Aladdinj,

There are multiple ways to improve your email deliverability.
make sure you have set the rdns.
proper SPF and DKIM entries.
and make sure that your IP is not blacklisted.

Regards
 

AladdinJ

Member
Jul 23, 2020
12
3
3
UAE
cPanel Access Level
Root Administrator
Hello AladdinJ! There are multiple steps you can take to improve email deliverability. We've published the following article that offers further guidance on getting your server's outbound email into the intended recipient's inbox:

Improving Email Deliverability

Regarding the HELO_DYNAMIC_SPLIT_IP, however, this may occur if accounts are configured to send mail via their specific IP rather than the server IP. Do you have accounts currently configured to send email via their own IPs? We look forward to hearing back from you!
Hello cPJustinD

actually, I do all Improving Email deliverability

I think you are right I have Activated an option in Exim configuration called "Send mail from the account’s IP address"
I did that to make a user with dedicated IP send from their IP , to gave him more amount of emails per hour because I limited emails to 25 per Hour to all shared IP Users



but why that affect the shared Ip users?

and how I can do that (keep dedicated IP user sends from their IP) without affecting shared IP users?

the problem is happening with shared IP now


thanks in advance
 

cPJustinD

Administrator
Staff member
Jan 12, 2021
286
51
103
Houston
cPanel Access Level
Root Administrator
That's a good point. The shared user should be utilizing the server's main IP, which I wouldn't think would trigger that error.

I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below.

Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.