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Email Authentication

Discussion in 'E-mail Discussions' started by jandj1725, Sep 29, 2008.

  1. jandj1725

    jandj1725 Registered

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    We have recently decided to start using Secure Tide from Appriver for spam filtering. This requires that we change our mx records to their server, then add their ip address as an approved host to send mail (in email authentication, under the spf advanced settings where it says "additional hosts that send mail from your domain"). It was all set up & working for about one day, but now the advanced settings are gone, and no matter how many times I attempt to add the ip address back to the list, it will NOT save the changes. I add it, it shows up in the list, I get out & go back in, and the ip address is GONE. Does anyone have any advice? We are currently under a trial period with appriver, so I'm anxious to get this fixed before it expires. Thanks!
     
    #1 jandj1725, Sep 29, 2008
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You may wish to have our technical analysts take a look at your server regarding this situation.
     
    #2 cPanelDavidG, Sep 29, 2008
  3. jandj1725

    jandj1725 Registered

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    what would be the cost for doing so?
     
    #3 jandj1725, Sep 29, 2008
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    There is no cost for our email-based support, to which you can submit a request by using the link in my signature below.
     
    #4 cPanelDavidG, Sep 29, 2008
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