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Email Blacklisted Going to Spam

Discussion in 'E-mail Discussion' started by chris0147, Oct 5, 2018.

  1. chris0147

    chris0147 Well-Known Member

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    Hi all,

    I need your help as I am stuck and I don't really know what I'm supposed to do as I have got a issue with sending the emails. I have configured on a server correctly as I have not touching anything. The mail ip got blacklisted on gmail and yahoo when I sent the email as most of the email goes straight to spam folder. I have tested on my different gmail email address to see if I still get the same results and I still get the same issue, the email still goes straight to spam folder when I sent the email.

    I have created two different domain emails to see if I would get the emails straight to my inbox, but the emails still goes straight to spam folder. I guess there is nothing to do with my domain emails as the problem is must be something else.

    I guess that I should change the mail ip addresses and dns ip addresses to avoid my email goes to spam folder. Do I need to change the ip addresses? if so how I could do that?

    If I don't need to change the IP, then I want to know what I need to do to get it to set up correctly so my email would not go to spam folder?

    Any advice would be much appreciated.

    Thanks in advance.
     
    #1 chris0147, Oct 5, 2018
    Last edited: Oct 5, 2018
  2. rpvw

    rpvw Well-Known Member

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  3. chris0147

    chris0147 Well-Known Member

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    Thank you for your quick response and thank you for the link, I have setup SPF which it is:

    mydomainname.com. 14400 IN TXT "v=spf1 +a +mx +ip4:104.xxx.xxx.xxx ~all"


    For DMARC:

    _dmarc.mydomainname.com. 14400 IN TXT "v=DMARC1; p=none; sp=none; rf=afrf; pct=100; ri=86400"


    For DKIM:

    default._domainkey 14400 IN TXT "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAwn8vGCIjUE/VC2WR4rnyb1wLPoyELPJXOJ1cdJifo1b3Pr8R2GeqOfL2cFNc9qcw+3IUUwPyI8dGm7NvEFwcBiiIeRW/aUdIpG5wYgL1oJitIbNOWP5Zbp0Oa5uTF5w4OJvDDOsgPvy0OsmNKQND3P1mFpoG5Vh1q0Q5PofPNVyJbnI7dh1QHpdom8QUWZbu" lZoV5HsGz2dVD7w0SAcZuQqVE1UnIujLfihi4pOsd8SLDuJkJ8upxUmMX8TVdXLi2tEKnQ+VweiJDE9+My7gh828yZ/AzGA452ffGt+/ECKbFAOMJGv5ypT/BgadF2sQQ1dLjpKj6IFgGynEMKwIDAQAB\;



    For PTR:
    - Removed -


    Have I set up these correctly??

    Any idea????????????
     
    #3 chris0147, Oct 5, 2018
    Last edited by a moderator: Oct 6, 2018
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Is your email working now?
     
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  5. chris0147

    chris0147 Well-Known Member

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    No, my email are still not working after I have solved the smtp issue which it got removed the warnings. My email still goes to spam folder when I send the email. I guess that gmail and yahoo have blacklisted my server IP. Do you know what I need to do now?

    Do I need to change the IP for the smtp to get bypass the blacklisted filter? If so, how I could do that?
     
  6. chris0147

    chris0147 Well-Known Member

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    @Infopro Do you know if I need to change the IP for the smtp to get bypass the blacklisted filter?

    However, I have found out that my domain server.mydomainname.com got blacklisted so do I need to change my subdomain or the IP??

    If so how I could do that??
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Have you seen the documentation related to this sort of task?
    IP Migration Wizard - Version 68 Documentation - cPanel Documentation

    Email is by default sent from the main server IP address.


    You might do better to make sure email is working as expected, no accounts are sending any spam and contact the blacklist about being removed from it, to see what steps are needed for that.
     
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  8. feldon27

    feldon27 Well-Known Member

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    Getting SPF, DKIM, and DMARC setup correctly would seem to be the FIRST step, not checking blacklists or guessing through trial-and-error if e-mail is working or not. I am currently dealing with a situation where about half the e-mails my server sends out are blocked, yet I am not on any blacklist other than Barracuda. Finding useful information on how to fix SPF, DKIM, and DMARC on a server, especially one protected by CloudFlare, is proving a challenge.
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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  10. chris0147

    chris0147 Well-Known Member

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    Thank you for your advice. I did not setup SPF, DKIM, and DMARC correctly when I first sent out the emails. But then I have realised that all of my email goes to spam folder when I sent myself an email. I have found there was problems with SPF, DKIM, DMARC, PTR and SMTP which was not setup correctly. I have resolved the issues straight away, but it is too late. When I send an email, it still goes straight to spam folder.

    I have checked that SPF, DKIM, DMARC, PTR and SMTP are all working fine. I have found that my server server.mydomainname.com or my IP 104.xxx.xxx.xxx as I am not sure they have been blacklisted. This is the reason why I did not resolved SPF, DKIM, DMARC, PTR and SMTP which it got me blacklisted.

    I have been in contact with Yahoo, but their support are very useless as they did not do much to help me so they are wasted my time. And I am still waiting for Google to contact me regarding to the matter, but I have been told that I might need to wait up to a month for Google to looking into it. I don't want to waste anymore time because it wont get me anywhere. I don't know what I am going to do whether if I should wait or do something about it.

    Do you know what I need to do? Change the servername or change my server IP to allow me to get bypass the blacklisted?
     
  11. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @chris0147


    Well first off you can check to see if your IP is in a blacklist using tools like Email Blacklist Check - See if your server is blacklisted

    Secondly, you might want to check out the following documentation: How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Beyond that, if you're not in a blacklist and following the general guidelines to ensure that the domains are configured for mail the only other options would be to address the issue with the provider placing you in spam. While you could potentially change your IP address ultimately if you still have a problem the issue could occur again and it's possible the provider is looking at domain reputation rather than IP reputation, it all just depends on how they determine the mail is spam.

    Thanks!
     
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  12. Maragani Vishal

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    Hi,

    I have few bounce backs like these. Can anyone tell me what could be the reason?
    Code:
    This is the  mail gateway at sgmail.comodogroup.com.
    I'm afraid I wasn't able to deliver your message to the following addresses.
    This is a permanent error; I've given up. Sorry it didn't work out.
    
    <somusr@example.com>:
     <from:someusr@comodo.com to:somusr@example.com> xxx.xxx.xxx.xxDConnected to xxx.xxx.xxx.xx but greeting failed.
    Remote host said: 554 Blocked - seeipcheck.proofpoint.com/?ip=yyy.yyy.yy.yyy'
    
     
  13. cPanelLauren

    cPanelLauren Forums Analyst II
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    This clearly states that you're blocked and you should navigate to the URL provided:
    seeipcheck.proofpoint.com/?ip=yyy.yyy.yy.yyy

    In many cases with Proofpoint, they'll allow you to request immediate delisting if this is the first time this has occurred.

    Thanks!
     
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  14. Maragani Vishal

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    Hi,

    Thank you for the info.

    Have a good day.
     
  15. Maragani Vishal

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    Hi,

    Remote host said: 554 Blocked - seeipcheck.proofpoint.com/?ip=yyy.yyy.yy.yyy

    The IP address which is blocked in proofpoint does not belongs to me.
     
  16. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @Maragani Vishal

    Are you using a smarthost or is your provider requiring you use one? If the case is that the IP doesn't belong to you but is part of your provider's network I would suggest contacting them directly.
     
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  17. Maragani Vishal

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    Hi,

    We use a smart host.
     
  18. chris0147

    chris0147 Well-Known Member

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    @cPanelLauren

    Thank you for the link that you sent me in your previous post.

    I can see the issue is now being resolved as the email got to inbox, but I have found something a bit strange with the ip that does not match when I look at the header.

    Code:
    X-YahooFilteredBulk: 45.xx.xx.xx
    Received-SPF: pass (domain of workwithxxxxxxxx.com designates 45.xx.xx.xx as permitted sender)
    Received: from 127.0.0.1  (EHLO mail.earnxxxxxxxx.com) (45.xx.xx.xx)
    

    It should be:

    X-YahooFilteredBulk: 104.xx.xx.xx
    Received-SPF: pass (domain of workwithxxxxxxxx.com designates 104.xx.xx.xx as permitted sender)
    Received: from 127.0.0.1 (EHLO mail.workwithxxxxxxxx.com) (104.xx.xx.xx)


    Here is the mailips:

    Code:
    mail.workwithxxxxxxxx.com: 104.xxx.xxx.xxx
    mail.earnxxxxxxxx.com: 45.xx.xx.xx
    *: 45.xx.xx.xx
    
    Here is the mailhelo:
    Code:
    mail.workwithxxxxxxxx.com: workwithxxxxxxxx.com
    mail.earnxxxxxxxx.com: earnxxxxxxxx.com
    *: mail.earnxxxxxxxx.com
    

    The ip should be 104.xxx.xxx.xxx when I use the domain workwithxxxxxxxx.com to send the email.

    Do you know why it show mail.earnxxxxxxxx.com when I used the domain workwithxxxxxxxx.com??

    Thanks in advance.
     
  19. cPanelLauren

    cPanelLauren Forums Analyst II
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    I would assume the blocked IP is the IP of the smarthost then. You'd have to confirm with your provider if the IP is part of their network and work with them to resolve the block
     
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  20. cPanelLauren

    cPanelLauren Forums Analyst II
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    @chris0147

    Can you confirm you have reference /etc/mailips enabled in Tweak Settings?
     
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