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Email bounce back

Discussion in 'E-mail Discussion' started by dbt__, Feb 29, 2016.

  1. dbt__

    dbt__ Registered

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    Hi everyone, I have a VDS running cPanel and I have one domain that seems to be having major issues with emails bouncing back. Not 100% sure why so I need some help please…

    Here are the bounce back emails with sensitive details removed:

    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    *email address removed*
        SMTP error from remote mail server after initial connection:
       removed [removed]:
        554 removed
    
    ------ This is a copy of the message, including all the headers. ------
    ------ The body of the message is 240628 characters long; only the first
    ------ 106496 or so are included here.
    
    Return-path: <*email address removed*>
    Received: from [removed] (port=46065 helo=removed)
        by removed with esmtps (UNKNOWN:AES256-GCM-SHA384:256)
        (Exim 4.72)
        (envelope-from <*email address removed*)
        id 1aaNf1-0007p9-Ei
        for *email address removed*; Mon, 29 Feb 2016 13:14:51 +0000
    
    Received: from removed ([removed]:52882 helo=DWHP400)
        by removed with esmtpsa (TLSv1:ECDHE-RSA-AES256-SHA:256)
        (Exim 4.86)
        (envelope-from <*email address removed*>)
        id 1aaNf0-0005D1-5H
        for *email address removed* Mon, 29 Feb 2016 13:14:50 +0000
    From:
    To:
    Subject:
    Date: Mon, 29 Feb 2016 13:14:50 -0000
    Message-ID:
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
        boundary="----=_NextPart_000_00C6_01D172F3.2BEBD430"
    X-Mailer: Microsoft Outlook 15.0
    Content-Language: en-gb
    Thread-Index: AdFy8SYz/9VKpwtSRqqXKszG1rl1Eg==
    X-Antivirus: avast! (VPS 160229-0, 29/02/2016), Outbound message
    X-Antivirus-Status: Clean
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - removed
    X-AntiAbuse: Original Domain - removed
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain -
    X-Get-Message-Sender-Via: removed
    X-Authenticated-Sender: removed
    X-Spam-Note: SpamAssassin run bypassed due to message size
    
    
    These bounce backs are happening on both email addresses we previously had no issues with and of course new customers.

    Got to the point where we are pulling our hair out now!

    Hopefully someone can point me in the right direction.
     
    #1 dbt__, Feb 29, 2016
    Last edited by a moderator: Feb 29, 2016
  2. syslint

    syslint Well-Known Member

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    The error is here . Please check the RDNS settings and make sure it is ok.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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