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Email can not be deleted

Discussion in 'E-mail Discussions' started by Febrian Wicaksono, Mar 20, 2018.

  1. Febrian Wicaksono

    Febrian Wicaksono Registered

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    i have the problem when i delete email account like this Error: You do not have a user named example@example.com and when i sign in i can not open the email account. This problem only happen in my main domain, every addon domain and subdomain are working and dont have any problem. can some one help me with this problem?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you let us know the output to /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
  3. Febrian Wicaksono

    Febrian Wicaksono Registered

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    [2018-03-21 10:50:33 +0700] die [Internal Death while parsing ./frontend/paper_lantern/mail/manage_disk_usage/index.html.tt 26754] Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x399f358)) failed: “/usr/bin/doveadm” reported error code “67” when it ended: doveadm(coba@apps2u.id): Error: User doesn't exist

    ]
    [TEXT]=[]
    at cpanel.pl line 1046.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/manage_dis"..., 1) called at cpanel.pl line 4632
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 860
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 275

    this the error_log... any suggest?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you check to see if the passwd and shadow files exist for this domain name? They should be located in the following directory:

    /home/$cpanelusername/etc/$domain/

    If they do exist, feel free to open a support ticket so we can take a closer look at the affected account to determine which data is missing:

    Create Support Ticket - Version 68 Documentation - cPanel Documentation

    Thank you.
     
  5. Febrian Wicaksono

    Febrian Wicaksono Registered

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    yes they do exist



    okay thank you for helping i will get the support ticket
     
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