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Email can send not receive

Discussion in 'E-mail Discussion' started by krt4758, Feb 28, 2017.

  1. krt4758

    krt4758 Registered

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    I'm relatively new to all this. I can send emails from domain webmail - but not receive
     
  2. Eminds

    Eminds Well-Known Member

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    any error message or bounce back you received after sending the mail to the email address in the issue.

    also check the error logs at /var/log/exim_mainlog , both the things will give you idea of whats happening.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You may also want to utilize a website such as "mxtoolbox.com" to verify your domain name's MX records resolve to the correct server.

    Thank you.
     
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  4. krt4758

    krt4758 Registered

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    There is no bounceback email yet - have gone through this process before and comes through with an error

    How do I get to the error logs?

    smtp: domain.tld - Failed To Connect
     
    #4 krt4758, Feb 28, 2017
    Last edited by a moderator: Feb 28, 2017
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    You can utilize the "Track Delivery" feature in cPanel to search for one of the messages:

    Track Delivery - Documentation - cPanel Documentation

    I also advise contacting your web hosting provider to report the issue so they can take a closer look at your domain name and the server.

    Thank you.
     
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  6. krt4758

    krt4758 Registered

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    I have been trying to contact them for 8 months and they do not respond and there is no contact phone number only an email which they do not reply - hence why I have come here.
     
  7. krt4758

    krt4758 Registered

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    error message: Delivery to the following recipients has been delayed.
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Is this the full error message you are able to see? Is there any additional information in the logs?

    You may need to consider switching hosting providers if your current provider is not responsive to support requests.

    Thank you.
     
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