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email cant login

Discussion in 'E-mail Discussions' started by tomy4, Nov 2, 2016.

  1. tomy4

    tomy4 Member

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    hello

    i have self-managed vps hosting

    i have add one new mail in my server and it work okay, but before 4 days stop to work i cant login, with my Mail Client in my pc or from web mail. say wrong username or password.

    i try to delite from my cpanel and add again but not allow me to delite show this:
    Error
    Use create('Collection',..) to create a Cpanel::Exception::Collection objet. at /usr/local/Cpanel/Exception.pm line 58

    i have add new other email for my one of addon domains in my server and it works okay,
    but this one still have problem.

    i try to check with SSH " exim_mainlog", "exim_paniclog" and " maillog"

    and show:

    -bash: /var/log/exim_mainlog: Permission denied

    -bash: /var/log/exim_paniclog: Permission denied

    -bash: var/log/maillog: Permission denied



    and i dont know many thinks about servers, can some one help me?

    Thank you
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. tomy4

    tomy4 Member

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    hello yes i have full root acces in my server with WHM and Cpanel it is a VPS self-managed server.

    Thank you
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to delete the email account that results in the error message in the cPanel UI? You can view the most recent lines in this file after attempting to delete the email account with a command such as:

    Code:
    tail -200 /usr/local/cpanel/logs/error_log
    Thank you.
     
  5. tomy4

    tomy4 Member

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    hello i add this code and show:

    tail: cannot open `/usr/local/cpanel/logs/error_log' for reading: Permission denied

    Thank you
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You must be logged in as the "root" user via SSH when using that command.

    Thank you.
     
  7. tomy4

    tomy4 Member

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    [Removed]
     
    #7 tomy4, Nov 2, 2016
    Last edited by a moderator: Nov 2, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you sure you attempted to delete the email account before running that command? Try using this command instead:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Then, attempt to delete the email account, and post only the output that appears after deleting the email account fails. Ensure to post the output in CODE tags.

    Thank you.
     
  9. tomy4

    tomy4 Member

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    Hello here is what show:

    Code:
    
    [2016-11-02 23:43:39 +0200] warn [Email::delpop] Encountered error in Email::delpop: Use create('Collection', ..) to create a
    Cpanel::Exception::Collection object. at /usr/local/cpanel/Cpanel/Exception.pm line 87.
    
    Thank you
     
    #9 tomy4, Nov 2, 2016
    Last edited: Nov 3, 2016
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Does this email account have the username "0@domain.tld"? If so, this is fixed with internal case CPANEL-8928 as part of cPanel version 60:

    Fixed case CPANEL-8928: Be able to delete email accounts that don't fully exist.

    cPanel version 60 is currently available in the "Release" build tier. Information on updating cPanel is documented at:

    Updates FAQ - Documentation - cPanel Documentation

    Thank you.
     
  11. tomy4

    tomy4 Member

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    Hello my email is admin@domain.tld

    Thank you
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  13. tomy4

    tomy4 Member

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    Hello Thank you for help :)

    Support request ID: 7876875
     
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