tomy4

Member
Nov 2, 2016
7
0
1
Greece
cPanel Access Level
Website Owner
hello

i have self-managed vps hosting

i have add one new mail in my server and it work okay, but before 4 days stop to work i cant login, with my Mail Client in my pc or from web mail. say wrong username or password.

i try to delite from my cpanel and add again but not allow me to delite show this:
Error
Use create('Collection',..) to create a Cpanel::Exception::Collection objet. at /usr/local/Cpanel/Exception.pm line 58

i have add new other email for my one of addon domains in my server and it works okay,
but this one still have problem.

i try to check with SSH " exim_mainlog", "exim_paniclog" and " maillog"

and show:

-bash: /var/log/exim_mainlog: Permission denied

-bash: /var/log/exim_paniclog: Permission denied

-bash: var/log/maillog: Permission denied



and i dont know many thinks about servers, can some one help me?

Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463

tomy4

Member
Nov 2, 2016
7
0
1
Greece
cPanel Access Level
Website Owner
Hello,

Your access level shows as "Website Owner". Do you have root access to this system? If not, please report this issue to your web hosting provider so they can investigate this issue. This document is available if you are unsure where your website is hosted:

How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

Thanks!

hello yes i have full root acces in my server with WHM and Cpanel it is a VPS self-managed server.

Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to delete the email account that results in the error message in the cPanel UI? You can view the most recent lines in this file after attempting to delete the email account with a command such as:

Code:
tail -200 /usr/local/cpanel/logs/error_log
Thank you.
 

tomy4

Member
Nov 2, 2016
7
0
1
Greece
cPanel Access Level
Website Owner
Hello,

Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to delete the email account that results in the error message in the cPanel UI? You can view the most recent lines in this file after attempting to delete the email account with a command such as:

Code:
tail -200 /usr/local/cpanel/logs/error_log
Thank you.

hello i add this code and show:

tail: cannot open `/usr/local/cpanel/logs/error_log' for reading: Permission denied

Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

You must be logged in as the "root" user via SSH when using that command.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Are you sure you attempted to delete the email account before running that command? Try using this command instead:

Code:
tail -f /usr/local/cpanel/logs/error_log
Then, attempt to delete the email account, and post only the output that appears after deleting the email account fails. Ensure to post the output in CODE tags.

Thank you.
 

tomy4

Member
Nov 2, 2016
7
0
1
Greece
cPanel Access Level
Website Owner
Hello,

Are you sure you attempted to delete the email account before running that command? Try using this command instead:

Code:
tail -f /usr/local/cpanel/logs/error_log
Then, attempt to delete the email account, and post only the output that appears after deleting the email account fails. Ensure to post the output in CODE tags.

Thank you.
Hello here is what show:

Code:
[2016-11-02 23:43:39 +0200] warn [Email::delpop] Encountered error in Email::delpop: Use create('Collection', ..) to create a
Cpanel::Exception::Collection object. at /usr/local/cpanel/Cpanel/Exception.pm line 87.
Thank you
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Does this email account have the username "[email protected]"? If so, this is fixed with internal case CPANEL-8928 as part of cPanel version 60:

Fixed case CPANEL-8928: Be able to delete email accounts that don't fully exist.

cPanel version 60 is currently available in the "Release" build tier. Information on updating cPanel is documented at:

Updates FAQ - Documentation - cPanel Documentation

Thank you.
 

tomy4

Member
Nov 2, 2016
7
0
1
Greece
cPanel Access Level
Website Owner
Hello,

Does this email account have the username "[email protected]"? If so, this is fixed with internal case CPANEL-8928 as part of cPanel version 60:

Fixed case CPANEL-8928: Be able to delete email accounts that don't fully exist.

cPanel version 60 is currently available in the "Release" build tier. Information on updating cPanel is documented at:

Updates FAQ - Documentation - cPanel Documentation

Thank you.

Hello my email is [email protected]

Thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.