Hi All,
I'm having issue with our email clients. For some reason it can't connect to the email server using secured IMAP connection (SSL\TLS). It was working until recently when our users starts complaining that they're not receiving emails.
When I troubleshoot from the our email client, it can't connect using SSL\TLS connection but STARTTLS (port 143) works.
I also tried running the command from cmd "telnet domainname 993". It can't connect but "telnet domainname 143" works fine.
I contacted GoDaddy which is our provider and this is what I get.
"regards to our Hosting Team though, under Shared, by default, it shouldn't be working, so what
they're saying is they can't troubleshoot it if it's something that shouldn't work in the first place. the work around
that they gave is to check with cPanel forum instead on how to go about it using the SSL that you have ."
Please advice.
Thank you very much
I'm having issue with our email clients. For some reason it can't connect to the email server using secured IMAP connection (SSL\TLS). It was working until recently when our users starts complaining that they're not receiving emails.
When I troubleshoot from the our email client, it can't connect using SSL\TLS connection but STARTTLS (port 143) works.
I also tried running the command from cmd "telnet domainname 993". It can't connect but "telnet domainname 143" works fine.
I contacted GoDaddy which is our provider and this is what I get.
"regards to our Hosting Team though, under Shared, by default, it shouldn't be working, so what
they're saying is they can't troubleshoot it if it's something that shouldn't work in the first place. the work around
that they gave is to check with cPanel forum instead on how to go about it using the SSL that you have ."
Please advice.
Thank you very much