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email client fails to connect

Discussion in 'E-mail Discussion' started by keat63, Jan 15, 2015.

  1. keat63

    keat63 Well-Known Member

    Nov 20, 2014
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    We have a custom piece of software sitting on our internal lan, which produces sales order confirmations and then emails the customer.
    It might do this every 5 minutes, sometimes sending just one email, or maybe as many as 10.

    Every so often, this software halts, with a "failed to connect to server" message, which basically means, it cannot connect to the mail server.

    Now i know, this could be a multitude of things, but i was wondering if there might be any logs on the mailserver that i could look at, potentially as it happens.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    You can review /var/log/exim_mainlog for the time of the connection failure to see if there's any useful output.

    Thank you.
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