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Email Client Manual Settings

Discussion in 'E-mail Discussion' started by sourav, Feb 28, 2018.

  1. sourav

    sourav Member

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    Mail Client Manual Settings is done my me. Below that there is a option "Send configuration information for “cs@********.com” to the following email address:". when I put my email address in the box mail goes to spam and not secure. Please help me on this?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you provide more information about what's happening? For instance, are you using an external email address (e.g. Gmail, Yahoo)? Also, could you clarify what you mean when you state it's not secure?

    Thank you.
     
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  3. sourav

    sourav Member

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    i send email to my email account. the email went to spam folder. And in the security it is showing as below:

    mailed-by: example.tld
    security: [​IMG] removed.tld did not encrypt this message
     
    #3 sourav, Feb 28, 2018
    Last edited by a moderator: Feb 28, 2018
  4. sourav

    sourav Member

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    I mean I have tried to send to gmail yahoo mail accounts.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I recommend reaching out to your web hosting provider for assistance with this issue, as this is something they will need to troubleshoot.

    Thank you.
     
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  6. sourav

    sourav Member

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    Please help us on this? Or need to connect with the web hosting provider? Any clue will be highly appreciated?
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    I recommend reaching out to your web hosting provider, as they will have root access to verify the server is properly configured to not get detected as SPAM when sending emails to remote mail servers.

    Thank you.
     
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  8. sourav

    sourav Member

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    Ok thanks. One small thing We are using Google Apps for Gmail service hence we have updated google app DKIM value in the record.
     
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